Personal Banker

Valley Bank; Clifton (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading bank in New Jersey is seeking a Personal Banker to deliver exceptional customer service, analyze financial needs, and promote banking products. The role involves engaging with customers, meeting service standards, and participating in community initiatives. Join a team committed to excellence and customer satisfaction.

Qualifications

• Knowledge of bank products and services.
• Ability to analyze customer needs and recommend products.

Responsibilities

• Provide exceptional customer service and educate customers on products.
• Analyze financial needs and maximize sales opportunities.
• Participate in community events and support CRA initiatives.

Skills

Customer Service

Sales

Financial Analysis

Tools

Teller Scanning Equipment

Cash Recycling

Dispensing Machines

Job description

Join to apply for the Personal Banker role at Valley Bank.

Responsibilities include, but are not limited to:

1. Providing exceptional customer service in line with Valley's mission statement, engaging customers with friendly and professional service.
2. Knowledge of all bank products and services, educating customers, cross-selling, and demonstrating product benefits.
3. Presenting a confident and professional demeanor to establish trust, analyzing customer needs, and recommending suitable products and services.
4. Meeting with customers to analyze financial needs, maximizing sales opportunities, opening accounts (checking, savings, CDs, IRAs), and discussing/selling loan products. Promoting online and mobile banking services.
5. Meeting customer expectations, achieving service quality standards, participating in sales referrals, and assisting management in coaching staff.
6. Performing all customer transactions efficiently, maintaining and balancing a cash box, and utilizing technology such as Teller Scanning Equipment, Cash Recycling, and Dispensing machines.
7. Acting as Vault Teller to ensure branch cash adequacy, managing currency orders, and distributing cash to Tellers within prescribed limits.
8. Participating in community events (e.g., Habitat for Humanity) and supporting CRA initiatives.
9. Reporting significant issues and unusual activity to management, maintaining compliance with regulatory requirements.
10. Adhering to the Bank's Code of Conduct and policies and procedures.