Personal Banker - Bowie Stonybrook

PNC Investments; Bowie (MD); On-site; USD 46,000 - 69,000; Full time

Job summary

A leading company in the financial sector is seeking a Personal Banker in Bowie, Maryland. The role focuses on enhancing customer relationships, driving sales, and managing risk while providing tailored financial solutions. Candidates should have relevant experience and skills in customer service and proactive sales.

Benefits

Health coverage

Retirement plans

Paid time off

Qualifications

• Minimum of 3+ years of related experience.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations via internal and outbound interactions.
• Manage risk by adhering to policies and demonstrating sound judgment.

Skills

Customer Focused

Proactive Sales

Problem Solving

Education

Associate's degree

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Bank organization, you will be based in Bowie, Maryland.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing. Collaborate with ecosystem partners to grow customer share of wallet. Position PNC solutions to drive revenue and loyalty.
• Drive proactive sales conversations via internal and outbound interactions, including calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions. Leverage partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through a differentiated experience. Perform lobby activities to connect with customers and promote PNC products. Educate customers on managing transactions using technology and resources.
• Apply product and procedural knowledge to identify and resolve customer issues, fostering loyalty.
• Manage risk by adhering to policies and demonstrating sound judgment. Participate in branch operations to ensure efficiency and accuracy.

PNC Employees are expected to be:

• Customer Focused — understanding customer needs and creating tailored solutions.
• Managing Risk — assessing and managing risks to support PNC's Risk Framework.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience. Requirements include a minimum of 3+ years of related experience, with an Associate's degree or equivalent. In lieu of a degree, a combination of education, certifications, and experience may be considered.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Opportunity Identification, Technology Use, Proactive Sales.

Competencies

Banking Products, Digital Literacy, Communication, Multitasking, Problem Solving, Prospecting, Retail Lending, Customer Needs Understanding.

Additional Information

This role offers a salary range of $46,800 to $69,000, with incentive eligibility based on performance. Benefits include health coverage, retirement plans, paid time off, and more. The application window is typically open for two days from 04/24/2025.