Personal Banker

First Southern Bank; Carbondale (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

First Southern Bank is seeking a customer-focused professional to support financial services at the branch level. The role emphasizes building lasting customer relationships, identifying customer needs, and guiding them through banking solutions.

You will process transactions and help customers select appropriate accounts and services, while maintaining a courteous and professional attitude. Ideal candidates have strong interpersonal skills and knowledge of retail banking products, with a focus

Qualifications

• Minimum two years of job-related experience preferred.
• Excellent interpersonal and communication skills.
• Knowledge of all retail financial products and services.

Responsibilities

• Identify the needs of new and existing customers for a variety of banking services.
• Process account transactions.
• Assist customers in their selection of accounts and financial services.
• Cross-sell products and services.
• Maintain customer relations and trust; represent the bank in a positive, courteous and professional manner.

Skills

Interpersonal skills

Retail banking products

Customer relationship

Job description

Under the direction of the Branch Manager the position is responsible for performing intermediate duties and support related to financial services. Responsible for establishing and maintaining lasting customer relationships, customer rapport and trust. Identify the needs of new and existing customers for a variety of banking services; process account transactions; assist customers in their selection of accounts and financial services; cross-sell products and services; and maintenance accounts. Handle customer inquiries, problem solve, maintain excellent customer relations and represent the bank in a positive, courteous and professional manner.

EXPERIENCE

• Minimum two years of job-related experience preferred
• Excellent interpersonal and communication skills
• Knowledge of all retail financial products and services

EOE/VET/DISABILITY