Personal Banker

First Community Bancshares, Inc.; Belton (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a customer service focused associate at our Belton, TX branch.

Under direct supervision, you will handle cash receipt and payment, assist customers with bank products, and maintain accurate records in a fast-paced environment. We value teamwork and reliability; applicants should be at least 18, have a high school diploma or equivalent, and be able to work evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent; currently in high school is acceptable.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays is required.
• Background investigation must be passed as per company policy.
• Ability to work well with coworkers in a team environment.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high volume setting.
• Evaluate customer relationships and suggest bank products to support their financial goals.
• Follow bank policies and supervisor directions to ensure accuracy and compliance.
• Meet monthly new account production targets as assigned.
• Assist in in-store prospecting and cross-sell bank services.
• Process deposits, payouts, and wire transfers per procedures; balance daily operations.
• Receive cash/checks, verify amounts, and check endorsements.
• Maintain accuracy and detect counterfeit checks and IDs.
• Enter transactions into the computer and issue receipts.
• Ensure attendance and punctuality as required by branch operations.
• Perform other tasks requested by supervisors related to bank functions.

Skills

Customer service

Cash handling

Teamwork

Flexibility

Spanish language

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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