Personal Banker

Fhnb; Wichita Falls (TX); Presencial; USD 30.000 - 36.000; Jornada completa

Descripción de la vacante

FCBI is seeking a teller or customer service associate to provide exceptional service in a fast-paced banking environment in Wichita Falls, Texas. You will handle cash, process deposits, and promote bank products while maintaining accuracy and compliance.

Responsibilities include assisting diverse customers, including Spanish speakers, and meeting monthly new account production targets in a team setting. Flexibility for evenings and weekends is required.

Formación

• Must be at least 18 years old and have a high school diploma or equivalent.
• Retail or customer service experience preferred.

Responsabilidades

• Provide customer service handling cash receipts and payments in a high-volume environment.
• Promote and explain bank products and services to customers.
• Follow bank policies and supervisor directions.
• Support monthly new account production targets.
• Assist in in-store prospecting and cross-selling bank services.
• Process deposits and balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Enter transactions into the computer and issue receipts.
• Serve a diverse customer base including Spanish speakers.

Conocimientos

Customer service

Cash handling

Sales skills

Teamwork

Educación

High school diploma or equivalent

Herramientas

Banking software

Descripción del empleo

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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