Personal Banker

Guaranty Bank & Trust; Addison (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Guaranty Bank & Trust is looking for a Full-Time Personal Banker in Addison, TX. This role blends traditional Teller and Personal Banker duties to deliver an excellent customer experience while contributing to financial goals. Join a recognized leader in community banking and develop your career in a supportive environment that values education and continuous growth.

Benefits

Competitive pay

Comprehensive benefits

Paid Time Off (PTO)

On-the-job training

Continued educational opportunities

Qualifications

• Excellent communication skills for building customer relationships.
• Minimum 6 months cash-handling experience required.
• Proficient in Microsoft Office.

Responsibilities

• Handle cash transactions and customer accounts.
• Open new accounts for customers and meet financial needs.
• Engage clients through transactions and ensure satisfaction.

Skills

Communication

Critical Thinking

Problem Solving

Adaptability

Collaboration

Customer Relationship Building

Education

High school degree or higher

Tools

Microsoft Office

Job description

Are you ready to embark on a thrilling career in the banking industry? At Guaranty Bank and Trust, we're more than just a bank-we're a community of passionate individuals dedicated to making a positive impact. From personalized service to active community involvement, we support our neighbors in meaningful ways, and we want you to be a part of this incredible journey.

Why Choose Us?

Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, Guaranty Bank & Trust has been named one of the "Best 100 Companies to Work for in Texas" by Texas Monthly Magazine for thirteen consecutive years and has earned a 5-star rating from Bauer Financial, Inc.

At Guaranty Bank and Trust, we believe in taking care of our team just as well as we take care of our customers. Enjoy competitive pay, comprehensive benefits, and ample Paid Time Off (PTO) to ensure your work-life balance. But that's not all! We prioritize on-the-job training and continued educational opportunities so your career can flourish.

We are currently searching for the right person to join our team as a Full-Time Personal Banker . This Personal Banker position combines both traditional Teller and Personal Banker duties for a more wholistic experience for our customers.

Our Company's culture supports customers in achieving their financial goals and dreams. The Personal Banker is able to help contribute to this by :

Job Duties :

This position will train in Teller duties first and then train in opening new accounts. Below are the duties of each position.

Teller

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Performing transactions such as accepting deposits, process loan payments, cashing checks, and issuing money orders and cashier's checks

Personal Banker

• Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Opening new accounts, including consumer and business accounts
• Taking ownership of the customer experience including on-boarding and resolving service issues
• Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank
• Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs
• Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer's financial priorities

Combined

• Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies
• Complying with privacy policies and procedures to maintain customer confidentiality and information protection
• Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Completing and passing all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management

Qualifications & Skills :

• Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
• Excellent communication skills that build customer relationships based on trust
• Strong critical thinking and problem-solving skills to meet our customer's needs
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
• Ability to collaborate with others to achieve shared goals
• Proficient in Microsoft Office
• Ability to work location hours, including some evenings

Required hours of availability :

• Monday-Thursday from 7 : 45am to 5 : 15pm, and Friday from 7 : 45am to 6 : 15pm. Location is closed on Saturday and Sunday.

Education, Experience & Licenses :

• High school degree or higher- required
• Minimum of 6 months Teller or New Accounts experience- preferred
• Minimum of 6 months cash-handling and customer service experience- required

Be Part of Something Bigger

Imagine working in a place where your career drives both personal success and customer satisfaction. Our commitment to employee advancement is genuine-Guaranty Bank and Trust is the perfect place for professionals eager to build a rewarding career. Join us and thrive in a culture that values innovation, collaboration, and career development. We can't wait to meet you!

At Guaranty Bank and Trust, we empower our customers to achieve their financial dreams and goals. As a Personal Banker, you'll play a pivotal role in this mission. Ready to make a difference? Join us and turn your career aspirations into reality!

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.