Personal Auto Bodily Injury (BI) Claims Adjuster

Hankey Group; Los Angeles (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) with ESOP

Metro-link Reimbursement

Onsite Gym and Wellness Programs

Job summary

Onward Insurance, a Knight Insurance Company, seeks a Bodily Injury Claims Adjuster for its California operations, focusing on personal auto BI claims in Los Angeles. This in-office role offers potential for limited remote days after training.

You will investigate, negotiate, and resolve BI claims, review medical records, establish reserves, and coordinate with defense counsel as needed. Strong investigative, negotiation, and documentation skills are essential.

Qualifications

• 1–3+ years of personal auto claims experience.
• Bodily Injury claims experience preferred
• California claims handling experience preferred
• Strong investigation, negotiation, and documentation skills
• Ability to manage claim inventory independently
• Experience with Microsoft Office and claims management systems
• Bilingual Spanish is a plus

Responsibilities

• Manage a dedicated inventory of personal auto bodily injury claims
• Investigate liability, causation, and damages
• Review medical records and supporting injury documentation
• Establish and maintain appropriate reserves
• Negotiate settlements with claimants and attorneys
• Analyze liability and comparative negligence issues under California law
• Draft Large Loss Reports for high exposure claims
• Intake and summarize lawsuits; coordinate to retain defense counsel when necessary
• Handle and monitor litigated claims
• Attend mediations as needed
• Identify subrogation opportunities and SIU referrals when appropriate
• Maintain accurate claim documentation and regulatory compliance

Skills

Claims experience

Investigation skills

Negotiation skills

Documentation

Bilingual Spanish

Job description

Los Angeles | Onsite/Hybrid | Claims

Onward Insurance- A Knight Insurance Company

Pay Range: $60,000- $75,000 Per Year. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Onward Insurance, a Knight Insurance Company, specializes in private passenger auto coverage for standard and non-standard drivers throughout California. We are seeking a Bodily Injury Claims Adjuster to join our growing California claims operation.

This role is responsible for investigating, evaluating, negotiating, and resolving bodily injury claims. We are seeking an adjuster with BI experience or a strong PD adjuster looking to advance into bodily injury claim handling.

What You’ll Do as a Personal Auto Bodily Injury (BI) Claims Adjuster:

• Manage a dedicated inventory of personal auto bodily injury claims
• Investigate liability, causation, and damages
• Review medical records and supporting injury documentation
• Establish and maintain appropriate reserves
• Negotiate settlements with claimants and attorneys
• Analyze liability and comparative negligence issues under California law
• Draft Large Loss Reports for high exposure claims
• Intake and summarize lawsuits Coordinate to retain defense counsel when necessary
• Handle and monitor litigated claims
• Attend mediations as needed
• Identify subrogation opportunities and SIU referrals when appropriate
• Maintain accurate claim documentation and regulatory compliance

Qualifications

What do we look for in our Personal Auto Bodily Injury (BI) Claims Adjuster?

• 1–3+ years of personal auto claims experience
• Bodily Injury claims experience preferred
• Property Damage adjusters seeking advancement into BI are encouraged to apply
• California claims handling experience preferred
• Strong investigation, negotiation, and documentation skills
• Ability to manage claim inventory independently
• Experience with Microsoft Office and claims management systems
• Bilingual Spanish is a plus

Work Arrangement

This is a primarily in-office position located in Los Angeles. Following successful completion of training and demonstrated performance, employees may be eligible for up to one work-from-home day per week, subject to business needs and manager approval. Candidates should be comfortable working onsite the majority of the workweek.

Benefits

What do we offer?

• Medical, Dental, and Vision benefits.
• Supplemental life insurance policies for you and your dependents
• Long term disability insurance
• Flexible Spending Account (FSA)
• Employer paid life insurance
• Retirement plans: Employer match, 401(k) and Employee Stock Ownership Plan (ESOP)
• Metro-link Reimbursement
• Career Path Opportunities
• Onsite Gym with group Yoga and Pilates; classes
• UKG Wallet (access to your pay before payday)
• Tickets at Work- Discounts on parks, museums, movie tickets and much more
• AT&T Wireless Discounts
• Midway Rent a Car- Rental car Discounts
• Dell Member Purchase Program

This is a full-cycle bodily injury claims handling position with ownership of files from investigation through resolution.