Person-Centered Service & Advocacy Coordinator

Franklin-County-Board-of-Developmental-Disabilities; Columbus (OH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

On-site fitness

Health care package (medical, vision,–

Dental and life insurance

Generous leave policies including sick

Job summary

Franklin County Board of Developmental Disabilities seeks a compassionate Service Coordinator / Service and Support Administrator to help individuals with developmental disabilities access services and achieve person-centered outcomes.

You will coordinate ISPs, connect families to resources, and advocate for rights, safety, and inclusion. The role requires strong planning, documentation, and collaboration across providers and community partners.

Qualifications

• Strong commitment to person-centered services and advocacy.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to build effective relationships with individuals, families, guardians, providers, and community stakeholders.
• Strong organization, problem-solving, and time-management skills.
• Ability to manage sensitive situations with professionalism and discretion.
• Comfort with both field-based work and detailed documentation/compliance responsibilities.
• Ability to work independently, manage deadlines, and adapt to changing needs.
• Bachelor's degree in Human Services or a closely related field.
• Equivalent combinations of education and qualifying experience may be considered where permitted by Ohio Administrative Code and agency policy.
• Eligible for DODD SSA certification (may be obtained after hire).
• Acceptable driving record and insurability.
• Successful background check and negative drug screen.
• Proficiency with Microsoft Office, electronic case management systems, databases, virtual meeting platforms, and electronic documentation tools.

Responsibilities

• Serve as the primary contact and coordinator for individuals receiving SSA services.
• Facilitate person-centered planning conversations with individuals, families, guardians, and team members.
• Develop, implement, monitor, and revise ISPs.
• Coordinate services across residential, employment, day, behavioral health, medical, education, transportation, and community systems.
• Support individuals in identifying, selecting, and changing providers.
• Promote informed choice, self-determination, and meaningful life outcomes.
• Complete required assessments and reassessments per guidelines.
• Monitor service delivery through home visits, provider visits, team meetings, and ongoing communication.
• Evaluate service effectiveness and recommend changes as needed.
• Advocate for individuals' rights, dignity, health, safety, and inclusion.
• Educate individuals and families on resources, waiver services, benefits, and due process rights.

Skills

Interpersonal skills

Written communication

Verbal communication

Organization

Time management

Discretion

Microsoft Office

Electronic case management

Databases

Virtual meeting platforms

Electronic documentation tools

Education

Bachelor's degree in Human Services

Tools

Microsoft Office

Electronic case management systems

Databases

Virtual meeting platforms

Electronic documentation tools

Job description

Franklin County Board of Developmental Disabilities seeks a compassionate Service Coordinator / Service and Support Administrator to help individuals with developmental disabilities access services and achieve person-centered outcomes.

You will coordinate ISPs, connect families to resources, and advocate for rights, safety, and inclusion. The role requires strong planning, documentation, and collaboration across providers and community partners.