Permitting Operations Coordinator

City of Cleveland; West Virginia; On-site; USD 42,000 - 64,000; Full time

Job summary

City of Cleveland is seeking an Operations Coordinator for the Building and Housing Department to support customers and streamline construction permitting operations. The role supervises submission, review, and issuance workflows and collaborates across departments engaged in permitting.

The ideal candidate will have a Bachelor's degree in a related field, 2 years minimum in program administration, and a valid Ohio driver’s license.

Qualifications

• Bachelor's degree required or equivalent; preferred in Business, Public Administration, Social Sciences, or related field.
• Two years of any equivalent education, training, and experience in program administration.
• Must be able to lift and carry 30 pounds.
• Valid State Driver's License required in Ohio.

Responsibilities

• Provide first-line customer service and respond to inquiries about applications and project progress.
• Monitor daily operations of construction permitting and analyze performance data.
• Ensure processes have standard operating procedures and recommend/implement improvements.
• Support staff by answering transactional questions and prioritizing work.
• Identify delayed projects and coordinate with internal and external stakeholders to move them forward.

Skills

Customer service

Operations management

Process improvement

Staff coaching

Collaboration under pressure

Excel

Public sector experience

Driver's license

Education

Bachelor's degree in Business/Public Administration/Social Sciences

Tools

Microsoft Office Suite

Job description

City of Cleveland is seeking an Operations Coordinator for the Building and Housing Department to support customers and streamline construction permitting operations. The role supervises submission, review, and issuance workflows and collaborates across departments engaged in permitting.

The ideal candidate will have a Bachelor's degree in a related field, 2 years minimum in program administration, and a valid Ohio driver’s license.