PERMIT TECHNICIAN (Occupancy Inspections)

City of Houston; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Houston is hiring a Permit Technician Aide in the Houston Permitting Center, Occupancy Inspections. You will assist customers with permit applications, review documents, schedule inspections, and provide information on codes and procedures.

Requires a high school diploma or GED and two years’ experience in customer service (an Associate degree may substitute). Bilingual English/Spanish skills are preferred.

Qualifications

• Two years of experience as a Permit Technician Aide or in customer service.
• Associate degree may substitute for the experience requirement.

Responsibilities

• Accepts, reviews, and disseminates building permit applications and documents.
• Provides information on permit requirements, codes, ordinances and inspection procedures.
• Schedules inspections and answers inquiries in person, by phone, or via email.
• Maintains permit-related files and records and prepares documentation.

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma or GED

Associate degree substitution for experience

Tools

ILMS

Q-Flow

Microsoft Office

Job description

Position Overview

Accepting Applications from: All Persons Interested

Service Line/Section: Houston Permitting Center/Occupancy Inspections

Reporting Location: 1002 Washington Avenue

Workdays & Hours: Monday – Friday, 8:00 am – 5:00 pm*

*Subject to change

Description Of Duties/Essential Functions

Performs a variety of paraprofessional support involved in the acceptance, review, and dissemination of a wide variety of building permit applications and documents. Provides information to customers on building permit requirements, codes, ordinances and inspection procedures.

• Researches, analyzes, and resolves internal and external customer problems and inquiries face to face, via telephone and through email.
• Prepares documentation for permit applications, inspections, and cancellation actions.
• Assists customers with scheduling inspections and inspection inquiries.
• Records, logs, compiles, and maintains various permit related files data, documents, plans and reports.
• Understands the functions of all sections of Building Code Enforcement and responds to customers questions on procedure application requirements and status of permit application.
• Recognizes permit system issues and submits Service Now Tickets and/or procedure facilitates remedies.
• Determines and calculates various permit fees.
• Appropriately screens customers concerns by providing assistance in English and/or Spanish by utilizing, email, phone calls, Q-Flow, and Live Chat.
• Performs other duties as required.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

Experience Requirements

Two years of experience as a Permit Technician Aide or in customer service are required.

An Associate degree may be substituted for the experience requirement.

License Requirements

None

PREFERENCES

Preference shall be given to applicants with experience in customer service. The use of ILMS, Q-Flow, and/or Microsoft Office Environment. Word, Excel, Microsoft Teams, Outlook and Live Chat.

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

SELECTION/SKILLS TESTS REQUIRED:

None

However, The Department May Administer a Skills Assessment Evaluation.

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

SAFETY IMPACT POSITION:

No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 15

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.