Permit Technician I/II
City of Corvallis
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Benefits offered by this job
Job summary
City of Corvallis is seeking a Permit Technician I/II to serve as the frontline contact in Development Services for public inquiries related to development review processes. The role includes processing applications, reviewing plans, calculating and collecting development fees, issuing permits, and coordinating with staff on permitting and code enforcement.
The position offers a journey-level level in the permit technician series with essential duties across multiple divisions.
Qualifications
- Excellent interpersonal, communication and customer relations skills.
- Ability to respond comprehensively to customer questions related to development.
- Ability to assist customers to use online application technology.
- Knowledge of research methods and mathematical calculations.
- Ability to manage multiple high priority requests and coordinate with staff.
Responsibilities
- Coordinates the development review process.
- Accepts electronic plans and documents; conducts preliminary plan review; routes plans to appropriate personnel.
- Obtains information from databases and GIS; interprets data.
- Finalizes permits, calculates and collects fees, issues permits.
- Coordinates with Finance on payment processing, refunds, and reconciliations.
- Maintains electronic permit and plan review systems and supports upgrades.
- Assists with address and master electrical program administration.
- Provides development information to the public about regulations and codes.
Skills
Education
Job description
Perform technical tasks and customer service as the primary contact in Development Services for all public inquiries related to the development review processes. Apply technical knowledge to respond to development related questions or ensure that the questions are forwarded to the appropriate staff. Process applications, review plans, conduct research and compile building, engineering, land use, and development information, calculate development review fees, collect fees, issue permits, and coordinate customer requests involving permitting and code enforcement. This position is the journey level classification in the permit technician series. Incumbents are expected to perform basic and skilled work with minimal supervision or oversight. These tasks are illustrative only and may include other related duties.
- Coordinates the development review process.
- Accepts electronic plans and documents; conducts preliminary plan review; electronically assembles essential development information; routes plans to appropriate personnel.
- Obtains and interprets information from various databases, recordkeeping systems, and Geographic Information System.
- Finalizes permits for issuance; calculates and collects fees; issues permits.
- Coordinates with other divisions and the Finance Department on payment processing, refunds, and reconciling accounts.
- Coordinates code enforcement requests.
- Supports the Business Analyst position(s) with functions pertaining to the department’s business processes and electronic permit tracking software applications.
- Updates and maintains aspects of the electronic permit and plan review system and participates in identifying and developing system and reporting upgrades as appropriate to ensure operating efficiency is maximized.
Provides technical development information to the public relating to City development ordinances, various State construction and licensing regulations, the Land Development Code, and City’s livability code.
Compiles and maintains permit data files; produces standard statistical and activity reports.
Administers the street address program and banner program.
Administers the City’s concrete finisher program.
Coordinates with staff to administer the State’s minor label program and Master Electrical program.
- Coordinates the development review process.
- Assists customers with application processes.
- Receives and screens plans and other application materials; conducts preliminary plan review; verifies details; and assembles essential development information.
- Creates electronic case records and files; routes assignments and/or plans to appropriate personnel.
- Finalizes permits for issuance; calculates and collects fees; prepares and administers lien documents; issues permits.
Provides technical development information to the public relating to City development ordinances, various State construction and licensing regulations, the Land Development Code, and City’s livability code.
Responds to telephone, email, and personal contacts from contractors, architects, engineers and the public on issues related to codes and standards associated with development proposals.
Assists customers by answering initial questions regarding livability, building, and land use complaints. Creates violation cases and routes appropriate staff.
Evaluates and analyzes application intake and workflow processes. Recommends changes to processes to ensure efficient and effective permitting services. Revises policies and procedures to memorialize these changes as needed.
May be assigned the City’s address steward responsible for coordinating and assigning addresses.
Compiles and maintains permit data files; produces statistical and activity reports.
Performs related duties of Permit Technician as needed.
High school diploma, or equivalent.
Two years of position-related work experience.
Excellent interpersonal, communication and customer relations skills. Ability to respond comprehensively to customer questions related to development.
Ability to assist customers to use online application technology.
Demonstrated knowledge of research methods.
Demonstrated knowledge of mathematical calculations.
Constantly re-prioritize and manage multiple high priority customer requests at any given time.
Get along well with coworkers and the public, and maintain effective work relationships.
Thorough knowledge and understanding of the regulations and processes related to development activities, and the ability to apply this knowledge to customer requests for information and assistance.
Coordinate activities of co-workers involved in the plan review and inspection processes.
Respond constructively to customer complaints.
Certification as a Permit Technician by the International Code Council must be obtained within the probationary period.
Oregon Inspector Certification (OIC) by the Oregon Building Codes Division must be obtained within the probationary period.
Knowledge and understanding of the City Municipal Code and state/local construction codes and standards; basic understanding of construction practices and principles.
Ability to communicate complex state and local construction regulations, City review processes, and City policies effectively with technicians and non-technicians.
High school diploma, or equivalent. Additional education in Business or Public Administration, Marketing, Communications, or related field preferred.
Three years increasingly responsible job-related work experience.
Excellent communication, interpersonal, technical writing, and organizational skills.
Skill in research methods and mathematical calculations.
Knowledge of structural and civil engineering concepts, construction practices, materials and techniques.
Knowledge and understanding of the City Municipal Code, state/local construction codes and standards; and construction practices and principles.
Ability to communicate complex state and local construction regulations, City review processes and policies effectively with both technicians and non- technicians.
Excellent interpersonal, communication and customer relations skills. Ability to respond comprehensively to customer questions related to development.
Ability to constantly re-prioritize and manage multiple high priority customer requests at any given time.
Ability to use a computer and associated software to perform the essential functions of the position.
The City of Corvallis offers a comprehensive benefits package to employees and eligible dependents.
This position is represented by the AFSCME Labor Contract.
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