Permit Technician

City of Maypearl; Hutto (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

The City of Hutto is seeking a Permit Technician to assist the public with building codes and licensing, process permits, and maintain departmental records. Under supervision, you will verify contractor licenses and enter information into the GovWell system, ensuring accurate filing and timely processing of applications.

The role requires strong customer service, clear written and verbal communication, and the ability to explain procedures to customers.

Qualifications

• Knowledge of permitting procedures and processes.
• Experience handling data entry and records management.
• Ability to prepare clear and concise reports.
• Excellent written and verbal communication with customers.

Responsibilities

• Explain permitting procedures to customers and assist with forms.
• Enter data in GovWell system and maintain records.
• Maintain all divisional records and prepare monthly permit reports.
• Process construction permits including fees, issuance, and document routing.
• Verify contractor licenses and oversee plan submittals per policy.
• Assist walk-in customers and serve as first contact for the department.
• Collect development-related fees and handle deposits in financial software.
• Monitor permits for completion and notify applicants of expirations.

Skills

Permitting procedures

Data entry

Report writing

Customer service

Communication skills

Tools

GovWell system

Job description

Title: Permit Technician

Department: Development Services

Status: Full-Time

FLSA: Non-Exempt

POSITION OVERVIEW

Under the general supervision of the Director of Development Services, the Permit Technician provides information to the public on City of Hutto building codes, ordinances and departmental procedures. Processes and issues permits and verifies applicable contractor licenses and enters appropriate information in the City of Hutto database. Conducts oversight of certification process to ensure contractor is authorized to do business in the City of Hutto which may include the determination of type of license required and processing required information.

ESSENTIAL DUTIES

• Provides information on permitting procedures and assists customers with the completion of required forms and explains their purpose.
• Enters data in the GovWell system and performs accurate filing of material.
• Establishes and maintains all divisional records.
• Prepares monthly reports providing permits issued.
• Processes construction permits including the completion of all tasks on checklist, fee assessment, issuance of permits, routing of documents and payment to finance and forwarding information to appropriate agencies.
• Verifies the completion of contractor’s submittal of site plans and/or construction documents based on departmental policies and minimum information requirements for plan submittal.
• Assists walk-in customers and serves as first contact to the public for the Development Services Department.
• Collects all development related fees, prepares deposits and enters into financial software.
• Ensures release of electric and water meters once fees have been paid and the required inspections have concluded.
• Monitors permits for completion and notifies applicant of expired permits.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of permitting procedures
• Skilled in software used to issue permits
• Skilled in preparing reports
• Skilled in communicating, both verbally and in writing
• Ability to tactfully handle customer inquiries