PERMIT SERVICES COORDINATOR

Kitsap County, WA; Port Orchard (WA); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Kitsap County is seeking a Permit Coordinator to lead a high-performing team and guide the County’s Permit Center. You will shape permitting workflows for builders, developers, and internal staff, ensuring efficient, compliant outcomes.

You will mentor staff, lead QA, and implement policy improvements while collaborating across departments to deliver excellent public service and support sustainable development.

Formación

• Bachelor’s Degree in a closely related field or 5+ years of progressively responsible permitting experience.
• Work experience may substitute for education, but is essential and cannot be replaced by more education.
• Exceptional verbal and written communication skills, with the ability to explain technical information clearly and courteously.
• Strong customer service skills, including handling complex interactions with tact and professionalism.
• Ability to build effective working relationships across departments, agencies, and the public.

Responsabilidades

• Lead and direct the daily workflow of an eight-member Permit Technician team, including work assignment, prioritization, and frontline customer support.
• Oversee and coordinate operations of the County’s Permit Center as the on-site technical expert for applicants and staff.
• Resolve complex service issues to ensure compliant and timely permitting decisions.
• Coach, mentor, and train Permit Technicians; onboard new staff and upskill team members.
• Lead quality assurance to ensure accurate code administration and correct interpretation of zoning and development requirements.
• Drive development and implementation of permitting policies, procedures, and process improvements county-wide.
• Coordinate process improvement initiatives and document workflows within the Permit Services Team.
• Serve as a SMARTGov super user to support permit tracking and electronic plan review.
• Coordinate pre-permit intake meetings and advise customers on permit type selection and routing.
• Research and interpret complex permitting questions, including legacy permits and regulatory interpretations.

Conocimientos

Leadership

Communication

Customer service

Team coordination

Problem solving

Educación

Bachelor's Degree in related field

5+ years permitting experience

Herramientas

SMARTGov

ICC Permit Technician Certification

Descripción del empleo

Kitsap County is seeking a Permit Coordinator to lead a high-performing team that plays a central role in shaping our community. This is an exciting opportunity for an experienced permitting professional who thrives in a fast-paced, highly collaborative environment. As the technical lead for an eight-member Permit Technician team, you will guide the core operations of the County’s Permit Center—an essential hub for builders, developers, and internal technical review staff. You will directly impact how efficiently and effectively projects move through the permitting process, ensuring safe, sustainable development that aligns with community goals and regulatory standards.

This role offers an opportunity to elevate your career through meaningful leadership, cross-departmental collaboration, and hands‑on problem solving. If you are passionate about empowering teams, improving systems, and delivering exceptional public service, this role provides the perfect blend of leadership, operational responsibility, and strategic innovation. You will be contributing to a positive, service‑oriented organizational culture that supports growth, collaboration, and continuous improvement.

As the Permit Coordinator, you will:

• Lead and direct the daily workflow of a eight-member Permit Technician Team, overseeing assignment of work, prioritization, technical guidance, and frontline customer support operations.
• Oversee and coordinate the operations of the County’s Permit Center, serving as the on‑site technical expert for applicants, permit staff, planners, and plans examiners.
• Resolve complex service issues, ensuring timely, accurate permitting decisions that support both regulatory compliance and customer satisfaction.
• Coach, mentor, and train Permit Technicians, including onboarding new staff, upskilling team members, and ensuring consistent, high‑quality service delivery.
• Lead quality assurance efforts to ensure accurate code administration, proper routing, and correct interpretation of zoning, land use, environmental, and development requirements.
• Drive the development, recommendation, and implementation of permitting policies, procedures, and process improvements that enhance service delivery County‑wide.
• Facilitate and lead process improvement initiatives, including gathering and analyzing data, documenting workflows, and coordinating continuous improvement efforts within the Permit Services Team.
• Serve as a SMARTGov super user, supporting departmental staff with permit tracking, electronic plan review, and system navigation to ensure consistent and efficient system use.
• Coordinate and train staff on conducting pre‑permit intake meetings, providing expert guidance to customers to ensure accurate permit type selection and process routing.
• Research and interpret complex permitting questions, including legacy permits, Title Eliminations, regulatory interpretations, and unique project scenarios.

What you bring:

Education and Experience:

• Bachelor’s Degree in a closely related field from a college or university accredited by an agency recognized by the US Department of Education and 1 (one) year of progressively responsible experience related to permitting or program operations OR5 (five) years of progressively responsible experience related to permitting or program operations.

• Relevant work experience demonstrating required knowledge, skills, and abilities may substitute for educational requirements. Work experience is essential and cannot be replaced by additional education.

Communication & Interpersonal Skills:

• Exceptional verbal and written communication skills, with the ability to explain technical information clearly and courteously.

• Strong customer service skills, including the ability to handle complex or challenging interactions with tact and professionalism.

• Demonstrated ability to build effective working relationships across departments, agencies, and with the public.

Additional Preferred Qualifications:

• ICC Permit Technician Certification.

• 1 year of experience as a lead worker or supervisor, demonstrating the ability to train, mentor, coordinate, and evaluate the work of others. Internal County employees who successfully complete both the Emerging Supervisor Course and Supervisory Essentials Course will be deemed to have met the equivalent of one (1) year of supervisory experience for entry‑level supervisor position eligibility.

• Knowledge of Kitsap County code administration, including land use, environmental, fire, building, development engineering, and public health regulations.

Within one year of appointment, the candidate must obtain a certification as a Permit Technician issued by International Code Council (ICC) or other equivalent certification issued by a recognized agency.

For the complete job description: Permit Services Coordinator

For more information about Community Development, visit: Department of Community Development

• Who May Apply: This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills.
• This position is not eligible for overtime under the Fair Labor Standards Act (FLSA).
• This position is covered under a collective bargaining agreement with AFSCME 1308 UNION and the Kitsap County Personnel Manual. Membership in the (union/guild) is optional. Internal applicants should be aware that a change in union status or bargaining unit may impact your benefits and accruals. Please contact Human Resources if you have questions. Employees joining the union will be required to pay union dues through payroll deduction.

Prior to employment, the successful candidate must:

• Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications.
• Pass all job‑related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined at the time of job posting.
• Authorize and complete a criminal background check. Information received is reviewed on a case‑by‑case basis and will not necessarily remove a candidate from consideration. This process is conducted in compliance with the Washington Fair Chance Act (RCW 49.94). Information received is evaluated on a case‑by‑case basis and will not automatically disqualify a candidate from consideration. FCA-Flyer_June 2026_English_Update

• Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office.
• This recruitment is being used to fill an existing open position, and may be used to fill future openings for up to six (6) months.
• Work hours for this position are Monday - Friday, 8 a.m. - 4:30 p.m. Flexible hours and limited remote work options are available, as approved by management. Residency Requirement: The successful candidate must reside in Washington State and perform their work within Washington State.
• Only authorized employees and hiring authorities have access to the application materials submitted. Per RCW 42.56.250, all applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant are exempt from public inspection.