Permit Center Supervisor

Nuvance Health; San Mateo (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

The City of San Mateo's Community Development Department seeks a Permit Center Supervisor to manage a talented team ensuring efficient permit processing and outstanding customer service. The role involves overseeing building permit activities, leading a team in a fast-paced environment while ensuring compliance with applicable codes and regulations.

Qualifications

• 5 years of experience in building permitting or land development.
• 2 years in a supervisory role.
• Knowledge of building and zoning codes.

Responsibilities

• Supervise staff engaged in building permit issuance and reviews.
• Ensure timely processing of permits according to established procedures.
• Coordinate activities with other city departments and outside agencies.

Skills

Communication

Problem Solving

Conflict Resolution

Education

High School Diploma

College coursework in management or related field

Tools

EnerGov Software

Job description

Description
The City of San Mateo Community Development Department is looking for a Permit Center Supervisor

Why Join our Department?

The Community Development Department, also known as CDD, is organized into four core divisions — Planning, Building, Code Enforcement, and Housing. CDD has broad responsibilities including, but not limited to, long-range planning, review of applications for new developments, construction permitting and inspection, and implementation of the City’s housing and code enforcement programs. You will be joining a talented team in a fast-paced, dynamic work environment dedicated to serving the San Mateo community. The Community Development Department’s core function is to ensure a quality-built environment, healthy and safe neighborhoods, and a strong economic base in the City. Collaboration, innovation, respect, accountability, creativity, transparency, thoughtfulness, and informed risk-taking are attributes and competencies that we are seeking in the candidate.

Look to some of the reasons why the City of San Mateo is a great place to work, https://www.youtube.com/watch?v=_GTIzeSpc_g

What You’ll Do

The Permit Center Supervisor plans, organizes, supervises, coordinates and participates in the work of the Permit Center team assigned to assist customers with successfully interfacing with the City’s planning, building, development, and permit processes. The position also provides technical expertise in building and zoning code administration and the development review processes. Duties may include, but are not limited to, the following:

Plan, organize, and supervise the work of staff engaged in building permit issuance, development application review, and plan check activities.
Provide direct oversight of all permit functions including proper coordination of all applications received; manage timely and proper routing of all submittals.
Ensure that permits for construction and associated fees are processed in a timely manner and in accordance with established procedures, the uniform codes, state laws, and local ordinances governing land use development.
Select and recommend appointment of personnel, monitor employee performance objectives, prepare and present employee performance reviews; provide or coordinate staff training; work with employees to correct deficiencies; establish and communicate Permit Center priorities, goals, and objectives.
Coordinate activities and development reviews with other City departments and divisions, and with outside agencies as determined necessary.
Ensure proper input and maintenance of all statistical permit processing data.
Assist with general updates, maintenance and enhancements related to the City’s permitting software.
Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications and establish policy and procedures; prepare various reports on operations and activities.

The Permit Center Supervisor receives general direction from the Deputy Building Official or higher-level department personnel and exercises direct supervision over technical and support personnel.

For a complete list of duties, reference our job specifications at https://www.cityofsanmateo.org/DocumentCenter/Home/Index/86c

Job PDF: Permit Center Supervisor JA 6-2025 Final r (1).pdf

Ideal Candidate
Who You Are

An individual who possesses thorough knowledge of the principles and practices of design, construction, and scheduling involved in building and related development projects; processes and procedures of development and building plan review and permitting processes; building, mechanical, plumbing, energy and electrical codes, City codes and ordinances, and state laws concerning the development review system; principles and techniques of supervision, training and performance evaluation; practices and techniques of problem solving and conflict resolution; principles and techniques of project and workload planning; organization, policies and procedures of the department and the City; office and public counter practices, procedures, methods and equipment; and computer technology for public record tracking and storage.
An individual who possesses the ability to effectively manage assigned staff and operations; read, interpret, explain, and apply laws, regulations and codes; prioritize, coordinate, and assign work; monitor, evaluate and train staff; read and understand plans, specifications and blueprints; manage multiple projects and coordinate tasks with staff and other departments; establish and maintain effective working relationships with contractors, developers, architects, City staff and officials; deal tactfully and effectively with those encountered in the course of work; interact and communicate both orally and in writing with others in an effective manner; read, understand, interpret and apply rules and regulations; organize and maintain records; meet deadlines; work independently; write clear and accurate communications; operate modern office equipment; maintain physical condition appropriate to the performance of assigned duties and responsibilities; which may include walking, standing or sitting for extended periods; and operating assigned equipment and vehicles; strong communication (verbal and written) skills to engage with others and to assimilate and understand information in a manner consistent with the essential job functions; and make sound decisions in a manner consistent with the essential job functions.

What You Bring

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

You possess five years of increasingly responsible experience working in building permitting, land development, planning, building inspection or construction management, including two years in a supervisory or lead role.
You possess the equivalent to completion of the twelfth grade, supplemented by college level coursework in management, architecture, construction, civil engineering, planning, or a related field.

License or Certificate:

Possession of, or ability to obtain, a valid State of California driver’s license and appropriate license classification as required upon appointment.
Possession of or ability to obtain a plans examiner certificate and permit technician certificate from International Code Council or equivalent within the first 12 months of employment.

Bonus Points (highly desirable)

Previous work at a fast-paced Planning, Building, and Public Works Permit Center counter
Ability to multi-task
Ability to identify and resolve complex issues with tact and sensitivity
Dedication to continuous learning and systems improvements
Values accountability, quality assurance and effective customer service
Highly organized
Ability to effectively prioritize and delegate/complete work in a timely manner
Ability to communicate clearly and effectively verbally and in writing
Efficiency-minded
Proficient in utilizing EnerGov (EP&L) or other permitting software/database