Permit Analyst/Senior Permit Analyst

Orange County Government; Orlando (FL); On-site; USD 57,125,000 - 86,363,000; Full time

Benefits offered by this job

Holiday leave and floating holidays

Paid time off 18 days/year

Longevity bonus

Paid sick time 6 days/year

Low-cost medical, dental, vision

Job summary

Orange County Government in Orlando, FL is hiring for a Permit Analyst or Senior Permit Analyst. The role involves clerical review of applications, issuing permits, and delivering customer service with sound judgement. Senior Analyst may train staff and provide guidance to the Permit Analyst team.

This position may assist with emergency duties and requires effective communication, attention to detail, and knowledge of permitting processes. Deadline notices and benefits apply to eligible staff.

Qualifications

• High school diploma or equivalent or better; experience in clerical, customer service, or similar work.
• Ability to communicate effectively with the public, in writing and verbally.
• For Senior Permit Analyst, 3 years of related clerical/permit experience and one year as a permit analyst.

Responsibilities

• Lead complex clerical work to ensure proper permit processing per policies and codes.
• Provide technical support on permitting requirements to plans review and inspection teams.
• Respond to customer inquiries and complaints and assist with issue resolution.
• Handle phones, email, chat, and video communications as needed.
• Coordinate with county departments and public agencies.
• Explain departmental policies clearly to the public in writing and speech.
• Receive assignments from supervisory staff and perform related duties.
• Assist with additional tasks as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Permit Technician Certification (ICC)

Tools

Microsoft Office

Job description

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Permit Analyst or Senior Permit Analyst

The Fiscal and Operational Support (FOS) Division is seeking a qualified individual to fill the position of Permit Analyst or Senior Permit Analyst. This position may be filled with either title based on qualifications and experience.

The Permit Analyst position performs clerical review of applications and issues permits consistent with departmental regulations. This is a customer service position with significant responsibility that requires sound judgement and attention to detail. Work is performed with considerable independence under the guidance of the Senior Permit Analyst and the Building Coordinator or Administration.

The Senior Permit Analyst is responsible for reviewing applications, issuing permits, providing customer service, responding to customer inquiries and complaints as well as training and providing guidance to Permit Analyst staff.

Job Description

This position may be required to assist with emergency support functions in the event of a declared emergency and/or any other emergency duties as assigned.

Representative Duties/Assignments

• Serves as a team lead in performing complex clerical work to ensure consistent and proper implementation of departmental policies and code requirements as it relates to the processing of permits.
• Provides technical and general support regarding complex permitting requirements and processes to the permitting, plans review and inspection teams to include calculation and audit of permitting fees.
• Responds and assists in the resolution of development-related inquiries and complaints.
• Assists with administrative tasks such as answering phones, communicating by email, chat, and/or video conferencing.
• Coordinates work efforts with other sections, county departments and public agencies.
• Communicates effectively (both verbally and in writing) with the general public while discussing and explaining departmental policies.
• Receives and responds to customer inquiries, requests for assistance and complaints necessary and or assigned by higher-level supervisory or management staff.
• Performs other related duties as assigned.

Minimum Qualifications

Permit Analyst

Graduation from high school or equivalent and two years of technical/clerical experience including customer service; or an equivalent combination of relevant education or experience may be substituted on a year for year basis.

Must have demonstrated ability to communicate effectively both verbally and in writing with the general public while discussing, explaining and interpreting departmental policies.

Senior Permit Analyst

Graduation from high school or equivalent and three (3) years of technical/clerical experience involving the reading and writing of legal descriptions, or reviewing construction documents or processing permit applications, to include one (1) year of permit analyst experience, or an equivalent combination of relevant education or experience may be substituted on a year for year basis.

Permit Technician Certification from the International Code Council

Preferences

Working knowledge of Microsoft applications.

Application Deadline

Open Date: 08/21/2026

Close Date: 09/06/2026

This posting is subject to close without prior notice.

Salary Information

Permit Analyst

Pay Grade: 012 - From $19.94 to $25.66

FLSA Status: Non-Exempt

Placement based on Education and Experience

Senior Permit Analyst

Pay Grade: 014 - From $23.19 to $30.14

FLSA Status: Non-Exempt

Placement based on Education and Experience

Benefits

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx

Veterans Preference

*If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Address

Orange County Administration Building

201 S Rosalind Avenue

Orlando, FL 32801

Notes

Selected candidate will be required to successfully complete the pre-employment drug, physical and background check.

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