Permit Analyst | Permitting & Customer Service Leader

Orange County Government; Orlando (FL); On-site; USD 57,125,000 - 86,363,000; Full time

Benefits offered by this job

Holiday leave and floating holidays

Paid time off 18 days/year

Longevity bonus

Paid sick time 6 days/year

Low-cost medical, dental, vision

Job summary

Orange County Government in Orlando, FL is hiring for a Permit Analyst or Senior Permit Analyst. The role involves clerical review of applications, issuing permits, and delivering customer service with sound judgement. Senior Analyst may train staff and provide guidance to the Permit Analyst team.

This position may assist with emergency duties and requires effective communication, attention to detail, and knowledge of permitting processes. Deadline notices and benefits apply to eligible staff.

Qualifications

• High school diploma or equivalent or better; experience in clerical, customer service, or similar work.
• Ability to communicate effectively with the public, in writing and verbally.
• For Senior Permit Analyst, 3 years of related clerical/permit experience and one year as a permit analyst.

Responsibilities

• Lead complex clerical work to ensure proper permit processing per policies and codes.
• Provide technical support on permitting requirements to plans review and inspection teams.
• Respond to customer inquiries and complaints and assist with issue resolution.
• Handle phones, email, chat, and video communications as needed.
• Coordinate with county departments and public agencies.
• Explain departmental policies clearly to the public in writing and speech.
• Receive assignments from supervisory staff and perform related duties.
• Assist with additional tasks as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Permit Technician Certification (ICC)

Tools

Microsoft Office

Job description

Orange County Government in Orlando, FL is hiring for a Permit Analyst or Senior Permit Analyst. The role involves clerical review of applications, issuing permits, and delivering customer service with sound judgement. Senior Analyst may train staff and provide guidance to the Permit Analyst team.

This position may assist with emergency duties and requires effective communication, attention to detail, and knowledge of permitting processes. Deadline notices and benefits apply to eligible staff.