Permanent position · Full-time
KEWAZO
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Descripción de la vacante
KEWAZO is seeking a Field Service Technician to join our Houston-based team. You will perform on-site service, maintenance, and customer support for our robotic lifting systems.
This role requires hands-on, bilingual communication (English/Spanish), and comfort working in industrial environments. You will collaborate with our US team and Munich engineers.
Ideal candidates have 2+ years in field service or technical support, a valid US driver’s license, and willingness to travel up to 75%.
Formación
- 2+ years in field service or technical support.
- Bilingual English/Spanish preferred for customer communication.
- Hands-on, electromechanical systems experience.
Responsabilidades
- Pilot on-site demonstrations and pilot projects.
- Perform routine maintenance and repairs on robotic systems.
- Troubleshoot issues remotely via phone and email.
- Travel to customer sites for on-site troubleshooting and training.
- Provide regular follow-ups to support customers and project success.
Conocimientos
Descripción del empleo
KEWAZO is a high-tech startup revolutionising construction and maintenance through robotics and AI. We design and deploy cutting-edge lifting robots for construction sites and industrial plants. This position is based out of our U.S. headquarters in Houston, TX, where we are growing our service and deployment team.
We are looking for a Bilingual Field Service Technician to join our Houston-based team. This role is critical to ensuring customer success through field service, maintenance, and technical support. You’ll work closely with our President and Service Manager, as well as collaborate with our engineering team in Munich, Germany.
If you enjoy working with your hands, solving problems, and interacting with customers, this could be a great fit for you - whether you have field service experience or come from a related background like scaffolding, industrial services, or equipment maintenance.
- Pilot Projects & DemonstrationsPlan and execute on-site demonstrations and pilot projectsManage logistics, training, and coordination with customersConduct live demonstrations and hands-on trainingBe present during the initial phase of a project to train workers on the workflow and ensure a smooth startProvide regular follow-ups to support customers and ensure project success
- Plan and execute on-site demonstrations and pilot projects
- Manage logistics, training, and coordination with customers
- Conduct live demonstrations and hands-on training
- Be present during the initial phase of a project to train workers on the workflow and ensure a smooth start
- Provide regular follow-ups to support customers and ensure project success
- Maintenance & Technical SupportPerform routine maintenance and repairs on our robotic systemsTroubleshoot issues remotely via phone and emailProvide emergency maintenance support, including occasional weekend availabilityTravel to customer sites when needed for on-site troubleshooting and repairs
- Perform routine maintenance and repairs on our robotic systems
- Troubleshoot issues remotely via phone and email
- Provide emergency maintenance support, including occasional weekend availability
- Travel to customer sites when needed for on-site troubleshooting and repairs
- Internal Fleet ManagementMaintain and service our robotic fleet at the Houston workshopConduct inspections, preventive maintenance, upgrades and updates
- Maintain and service our robotic fleet at the Houston workshop
- Conduct inspections, preventive maintenance, upgrades and updates
- Bilingual (English/Spanish) - helpful for effective customer communication
- Comfortable in industrial environments - experience with refineries, chemical plants, or industrial maintenance is a plus
- Previous experience in scaffolding is preferred - a strong understanding of job sites where our system is used
- Legally authorised to work in the U.S. and valid U.S. driver's license - required for travel to customer sites
- Willing to travel frequently - up to 75% of the time, domestically and occasionally to Canada and Mexico
- Flexible schedule - work hours vary based on project needs, including occasional weekends
- 2+ years of experience in field service or technical support
- Strong troubleshooting skills - ability to diagnose and resolve issues quickly
- Hands-on mentality - comfortable working with electromechanical systems and willing to get your hands dirty in the workshop
- Excellent communication skills - able to provide clear guidance to customers and collaborate with team members
- Construction experience is a plus - understanding how construction sites operate is beneficial
- Direct impact - your work directly influences customer satisfaction and company growth
- Fair compensation - based on qualifications and experience
- Career growth - opportunities to develop your skills in a fast-growing startup
- International exposure - work with a diverse, global team and gain experience with German engineering
- Collaborative culture - flat hierarchies, strong team spirit, and a supportive work environment
If you have experience in scaffolding, industrial maintenance, or equipment operation and enjoy hands-on work with a mix of travel and customer interaction, we'd love to hear from you!
We look forward to hearing from you!
KEWAZO Inc | www.kewazo.com | jobs@kewazo.com
Contact: Geoffrey Ikbal | geoffrey.ikbal@kewazo.com
Lichtenbergstraße 885748 Garching,Germany
5301 Polk St Bldg 14Houston, TX 77023,United States
Copyright © 2026 KEWAZO GmbH. All rights reserved.
Lichtenbergstraße 885748 Garching,Germany
5301 Polk St Bldg 14Houston, TX 77023,United States
Copyright © 2026 KEWAZO GmbH. All rights reserved.
Lichtenbergstraße 885748 Garching,Germany
5301 Polk St Bldg 14Houston, TX 77023,United States
Copyright © 2026 KEWAZO GmbH. All rights reserved.
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