Permanency Manager

Children's Network of Hillsborough; Tampa (FL); On-site; USD 65,000 - 79,000; Full time

Job summary

The Children’s Network of Hillsborough seeks a Permanency Manager to oversee the daily operations of the Permanency, MDT and Family Finding teams, ensuring efficiency and alignment with our goals. This in-office role requires coordinating resources, managing budgets, and driving process improvements.

You will lead staff, ensure policy adherence, monitor KPIs, and collaborate with senior leadership to achieve permanency outcomes. Some travel and fieldwork may be required.

Qualifications

• Bachelor’s degree or higher required.
• Minimum 5 years in operations/management.
• Child Welfare certification required.

Responsibilities

• Operational Leadership: Oversee daily operations and ensure efficiency across departments.
• Resource Management: Manage budgets, schedules, and resources to meet objectives.
• Team Management: Lead and mentor staff, foster cross-functional collaboration.
• Process Improvement: Identify opportunities, monitor KPIs, implement changes.
• Stakeholder Coordination: Align with senior leadership and external partners.
• Risk Management: Assess risks and ensure a safe, compliant work environment.

Skills

Leadership

Communication

Data-driven decisions

Project management

Analytical thinking

Team collaboration

Education

Bachelor's degree in Business Administration, Operations Management, or related field

5+ years experience in operations or management

Certified Child Welfare Professional

Tools

Operational software

Job description

Job DetailsJob Location: 9393 - Tampa, FL 33612Position Type: Full TimeSalary Range: $72,000.00 SalaryMission Statement

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job

The Permanency Manager is responsible for overseeing the daily operations of the Permanency, MDT and Family Finding teams to ensuring efficiency, productivity, and alignment with the company’s strategic goals. This role involves managing resources, coordinating teams, and implementing processes to achieve optimal performance across all operational areas.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

Operational Leadership

• Oversee daily operations to ensure smooth functionality across departments.
• Develop and implement policies, procedures, and workflows to improve operational efficiency.
• Ensure compliance with company standards and legal regulations.

Resource Management

• Manage budgets, schedules, and resource allocation to meet operational objectives.
• Collaborate with finance and other departments to control costs and optimize resource utilization.

Team Management

• Lead and mentor staff to ensure high performance and engagement.
• Facilitate cross-functional collaboration and effective communication among teams.
• Conduct performance evaluations and address employee development needs.

Process Improvement

• Identify opportunities for operational enhancements and lead change initiatives.
• Monitor key performance indicators (KPIs) and adjust processes as needed to achieve goals.
• Stay updated with industry trends to integrate innovative practices.

Stakeholder Coordination

• Collaborate with senior leadership to align operations with organizational objectives.
• Serve as the primary point of contact for external vendors and partners.
• Address operational challenges promptly and implement solutions.

Risk Management

• Assess risks in operational activities and develop mitigation strategies.
• Ensure a safe and compliant work environment.

Working Hours

Children’s Network of Hillsborough’s standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position with fieldwork requirements, that averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements

Travel

Travel within and outside of Hillsborough County is required. The employee must be able to drive and have reliable transportation to perform the essential functions of the position.

Training

All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.

Supervisory Responsibilities

This position will have four direct reports who oversee four individual teams

QualificationsEducation and Experience

• Bachelor’s degree in Business Administration, Operations Management, or related field
• A minimum of 5 years of proven experience in operations or management roles
• Fully certified Child Welfare Professional, in good standing with the Florida Certification Board required

Skills and Abilities

Exceptional leadership and communication skills, fostering collaboration across all organizational levels. Possess a strong aptitude for analytical thinking and data-driven decision-making, they excel at solving complex problems and implementing effective solutions. Proficient in project management, they adeptly handle multifaceted initiatives, ensuring deadlines are met and budgets are maintained. Highly adaptable to fast-paced and dynamic environments, they prioritize tasks efficiently while leveraging operational software and tools to enhance productivity. Strategic planning expertise and a commitment to fostering teamwork enable them to drive organizational success.

Pre-employment Requirements

• Valid driver’s license required, with proof of insurance
• Driver’s license check is a requirement
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
• Drug Screening is a requirement
• Children’s Network participates in E-Verify
• Certification in Child Welfare required

Other Requirements

Language Skills

Ability to read, analyze and interpret general business documents, policies, and regulations is essential. Ability to respond to common inquiries or complaints from various stakeholders of the agency. This position also requires the ability to effectively present information and respond to questions from employees, management, and external stakeholders.

Mathematical Skills

Demonstrates strong mathematical skills essential for analyzing data, managing budgets, and optimizing operational efficiency. Proficient in performing financial calculations, interpreting statistical data, and developing forecasts, they support data-driven decision-making and strategic planning. Their expertise includes working with complex metrics, identifying trends, and evaluating key performance indicators (KPIs) to ensure informed operational adjustments.

Reasoning Ability

Must exhibit strong reasoning abilities to evaluate complex cases, assess barriers to permanency, and develop effective strategies for resolution. This role requires the capacity to analyze data, interpret policies, and apply sound judgment to make informed decisions that prioritize the best interests of children and families. The ability to think critically and anticipate potential challenges is essential, as is adapting to dynamic situations while maintaining focus on achieving permanency goals. Possess the ability to support collaboration with multidisciplinary teams, ensuring that decisions are well-rounded, evidence-based, and aligned with organizational and legal standards.

Physical Demands

The physical demands of this position are generally moderate. The role may require extended periods of sitting, standing, and using a computer. Occasional lifting of office supplies, files, or materials up to 25 pounds may be required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

This is an in-office-based position focused on administrative work, where the noise level may be moderate. The role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

ADA:

Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO:

Children’s Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.

Remember:

If you are currently an employee of Children’s Network of Hillsborough Florida, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.