Peristeen Coordinator

Coloplast; Florida; On-site; USD 29,901 - 42,587; Full time

Benefits offered by this job

Health and Wellness programs

401(k) plan with company match

Paid time off

Professional development opportunities

Recognition and rewards programs

Job summary

Coloplast is hiring a Peristeen Coordinator in Coral Springs, FL, responsible for managing customer service interactions through calls and documentation. The role emphasizes professional handling of patient enrollments, insurance verification, and maintaining accurate medical records. Candidates should have experience with durable medical equipment and excellent communication skills, preferably bilingual.

The position offers various benefits, including comprehensive medical plans, a competitive 401(k), paid time off, and opportunities for professional development.

Qualifications

• High school diploma or equivalent.
• Experience with durable medical equipment (DME).
• Minimum of one year experience in a contact center.
• Willingness to engage in telephone direct sales.
• Ability to take initiative and work independently.

Responsibilities

• Service customers via inbound and outbound calls.
• Process leads and verification of medical insurance benefits.
• Review each medical record for missing documentation.
• Maintain effective knowledge of policies and procedures.

Skills

Experience with durable medical equipment (DME)

Bilingual English/Spanish

Effective communication skills

Computer systems navigation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Peristeen Coordinator

Location: Coral Springs, FL, US

Job Family: Sales

Country/Region: United States

To service customers via inbound and outbound calls, including new customers on products and services, handling new patient enrollment and repeat order opportunities in a courteous, professional manner. Responsible for processing referrals from HCPs and other referral sources into the CM database for order confirmations and shipment. Responsible for interacting with medical facilities and providers to collect medical record documentation; managing medical files, scanning into customer accounts, verifying patients' insurance benefits, and documenting accounts accordingly.

Major Areas of Accountability

• Process leads from external departments to complete the necessary documentation within the CM database
• Complete inbound and outbound telephone calls in response to referral/customer inquiries as documented
• Organize and update customer records by reviewing and validating relevant information and loading it into the database
• Timely verification of medical insurance benefits for new and existing patients, existing customers with changes, and reactivated patients
• Note in each account a brief and clear summary of insurance information received from the carrier
• Review each medical record for missing documentation; check physician notes for appropriate diagnosis to justify Comfort Medical's service; verify that the correct person has signed all paperwork
• Ensure correction of deficient documentation and required signatures are received and filed within the required period
• Ensure accuracy of components within the files and scan into the system when applicable
• Research and resolve order issues, communicating with HCPs and insurance, and inform relevant stakeholders of outcomes
• Complete and/or update all pertinent records in the company database using Corporate Compliance Guidelines
• Maintain effective knowledge of policies, procedures, and skills required to complete job duties
• Exceed Quality and Quantity Performance Standards
• Set a positive example for co‑workers by observing and adhering to all departmental and corporate policies and procedures
• Establish and maintain effective working relationships with customers and coworkers
• Demonstrate skilled typing ability and knowledge of PCs, hardware, software (e.g., Microsoft Office Suite), and related applications and systems
• Support the department's leadership team in achieving departmental goals by completing tasks and participating in continued training
• Be available and flexible in scheduling to meet changing business requirements
• Follow good housekeeping and quality procedures
• Observe all safety practices
• Ongoing performance evaluations may result in occasional overtime for high performers or employees with demonstrated productivity leadership
• Adhere to the highest ethical and professional standards, complying with applicable laws, the Advamed Code of Ethics, and company policies
• Other job duties as assigned

Basic Qualifications

• High school diploma or equivalent
• Experience with durable medical equipment (DME)
• Minimum of one year experience in a contact center
• Willingness to engage in telephone direct sales
• Ability to take initiative and work independently
• Compliance with the company's ethical and professional standards per the Advamed Code of Ethics and company policies

Preferred Qualifications

• English/Spanish bilingual preferred
• Ability to interpret instructions and guidelines to make decisions and take necessary actions
• Ability to follow complex instructions and guidelines to solve specific problems in the work area
• Ability to navigate between different computer systems
• Ability to apply instructions and/or guidelines appropriately in performing duties
• Ability to maintain composure during stressful situations arising from workloads or deadlines
• Effective verbal and written communication skills
• Capacity to determine work priorities
• Self‑initiative to achieve established goals and objectives

Benefits

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans; access to company‑sponsored wellness programs and mental health resources; paid leave of absence for qualifying events; generous paid parental leave for both birthing and non‑birthing parents.
• Financial Security: Competitive 401(k) plan with company match that vests immediately; financial planning services; corporate discount programs.
• Work‑Life Balance: Generous paid time off; flexible work hours; flexible work arrangement options.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: Supportive work environment that values belonging; team‑building activities, volunteer opportunities, and company‑sponsored events; sustainability strategy aiming for responsible operations.
• Competitive Compensation: Starting hourly rate of $26.31. Hired candidates may be eligible for additional compensation based on experience and may receive bonuses or incentives. Actual compensation is influenced by skills, experience, qualifications, and geographic location.

Comfort Medical employees are required to conduct business to the highest ethical and professional standards, comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.