Perishable Department Manager — Lead & Develop Store Ops

Food Lion; Garner (NC); On-site; USD 54,000 - 70,000; Full time

Job summary

Food Lion is seeking a Store Perishable Department Manager to lead the Perishable Department, hire and train staff, and drive toward budgeted sales and profitability. You will coach associates, ensure food safety, and maintain a positive customer-focused store environment.

The role emphasizes leadership, strong customer service, scheduling, and use of store tools and reports to optimize performance. Prior store operations experience is valued.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good understanding of store operations preferred.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.

Responsibilities

• Manage the Perishable Department, including hiring, training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Daily management of labor and the coaching of associates to achieve productivity expectation
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Perishable Department schedules are written to provide extraordinary customer service at all times
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Perishable Department
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure that all advertising and sales promotion materials and signage applicable to the Perishable Department are properly utilized
• Ensure compliance with local, state and federal regulations
• Adhere to all company guidelines, policies and standard practices
• Maintain security standards
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Perform all other duties as assigned

Skills

People management

Customer service

Leadership

Scheduling

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Store Perishable Department Manager to lead the Perishable Department, hire and train staff, and drive toward budgeted sales and profitability. You will coach associates, ensure food safety, and maintain a positive customer-focused store environment.

The role emphasizes leadership, strong customer service, scheduling, and use of store tools and reports to optimize performance. Prior store operations experience is valued.