Perioperative Front Desk Clerk | Multitask Patient Support

The University of Iowa; Iowa City (IA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental insurance

Life insurance

Disability insurance

Retirement contributions

Job summary

The University of Iowa Health Care, Perioperative Division, is seeking a Clerk III to provide clerical coordination and front desk support in a high-volume, dynamic operating room environment. You will rotate among clerk desks, interact with patients and staff, and help manage schedules and records with Epic and other office systems.

The role emphasizes strong communication, organization, and customer service skills in a fast-paced setting, with 100% schedule and on-campus work responsibilities.

Qualifications

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of institutional and unit policies, processes, and forms.
• Knowledge of proper format, grammar, spelling, punctuation, and capitalization.
• Skill in utilizing computer software packages and online systems.
• Skill in operating office equipment.
• Ability to communicate effectively with staff, students, and the public.
• Ability to follow oral and written instructions and apply institutional and other policies accurately.
• Ability to organize and prioritize multiple tasks.

Responsibilities

• Rotates between up to 8 staffed clerk desks within the Main Operating Room, providing flexible support as needed.
• Communicates and interacts with patients, visitors, and other health care professionals in an effective manner and maintains positive, cooperative relationships.
• Collaborates with charge nurses to ensure effective communication between Operating Room teams and other hospital staff; adjusts the daily surgical schedule as needed in alignment with the charge nurse team.
• Process and manage medical records, related documents, and external imaging.
• Uses computers medical records system (Epic), and a variety of software and/or conventional office equipment.
• Collaborates effectively with fellow clerical staff to maintain clear and efficient communication across the team.
• Initiates and processes standardized forms related to area of assignment.
• Maintain phone coverage. Answer, transfer, and manage phone system by adhering to the standards of excellence for phone management.
• Proficient in navigating web-based resources and using online clinical and business applications.
• Maintains a process for ordering, obtaining, and storing supplies in each area.

Skills

Office routines

Policies and forms

Grammar and punctuation

Computer software

Office equipment

Communication

Following instructions

Prioritization

Job description

The University of Iowa Health Care, Perioperative Division, is seeking a Clerk III to provide clerical coordination and front desk support in a high-volume, dynamic operating room environment. You will rotate among clerk desks, interact with patients and staff, and help manage schedules and records with Epic and other office systems.

The role emphasizes strong communication, organization, and customer service skills in a fast-paced setting, with 100% schedule and on-campus work responsibilities.