Perioperative Clinical Technology Liaison

STERIS - Commercial Operations; Madison (WI); Sur place; USD 39 000 - 55 000; Plein temps

Avantages offerts par ce poste

OT bonus plan

Hands-on Training

Paid Time Off

Company Holidays

Healthcare benefits

401(k) match

Parental Leave

Tuition Reimbursement

FSA

Disability Coverage

Discounts

Résumé du poste

STERIS - Commercial Operations is seeking an on-site Perioperative Clinical Technology Liaison to support OR and sterile processing across hospital accounts. You will triage issues, coordinate instrument and system repairs, and provide post-install go-live support to ensure room readiness and device uptime.

You will lead trainings, communicate status across shifts, and collaborate with Infection Prevention, Biomed, and Risk Management to optimize workflows and adherence to standards.

Qualifications

• Minimum 6+ years relevant experience, including 3+ years in a hospital/clinical environment.
• High school diploma or GED; associate degree preferred.
• Certification in healthcare standards (preferred: CCSV P, CRCST, Scrub Tech, Biomed) may apply.

Responsabilités

• Be the primary on-site liaison for OR and SPD, tracking assets and fielding requests across shifts.
• Provide post-install and go-live support for OR, SPD, and GI portfolios; verify room readiness and operator-level maintenance.
• Perform device PMIs and basic troubleshooting to maximize uptime; escalate when needed.
• Lead non-credentialed trainings, team huddles, and staff meetings to share equipment status and updates.
• Collaborate with Infection Prevention, Biomed, Risk Management, and surgeons to drive LEAN process improvements.

Connaissances

Relationship building

Communication

Problem solving

Prioritization

Training delivery

Formation

High school diploma or GED

Associate’s degree or technical training preferred

Outils

Tableau

Description du poste

Shape Safer Surgery as a Perioperative Clinical Technology LiaisonJoin STERIS, where we partner with healthcare teams to advance safety and performance across operating rooms and sterile processing. In this on-site role, you are the trusted face of STERIS within your hospital accounts—bridging clinical practice with technical know‑how to keep surgical services running smoothly.A day in the lifeYour morning begins in Sterile Processing, reviewing equipment status and yesterday’s metrics. A call comes from the OR: a surgical video tower needs attention before first case. You triage at the room, resolve the issue, confirm room readiness, and capture details in Connect Care. Midday, you facilitate a non‑credentialed in‑service for new SPD staff on instrumentation handling and IFUs. In the afternoon, you coordinate an off‑site instrument repair with STERIS/IMS, log preventive maintenance completions, and meet with Infection Prevention and Biomed to review KPI trends and LEAN opportunities.What you’ll ownBe the primary on-site liaison for STERIS across OR and SPD—fielding requests, coordinating installations and service events, tracking assets, and answering product questions.Deliver post‑install and go‑live support for OR, SPD, and GI portfolios; verify room readiness and provide operator-level maintenance for STERIS capital equipment and surgical video systems.Perform device PMIs and basic troubleshooting to maximize uptime; identify when to repair, replace, or escalate, and coordinate instrument and off‑site repairs with STERIS/IMS service teams.Manage contract scope: maintain inventories, service records, tray tracking, SOP adherence, equipment requests, and consistent daily/weekly/monthly reports.Analyze KPIs and operational data to uncover trends; drive LEAN process improvements that boost workflow efficiency, utilization, and device care practices.Lead non‑credentialed trainings, team huddles, and staff meetings; communicate equipment status and updates clearly across shifts.Build strong relationships with OR staff, SPD, Biomed, GI, Infection Prevention, Risk Management, nursing, and surgeons; serve as a clinical and technical advocate for STERIS.Align customer needs with STERIS solutions—capital, consumables, accessories, chemistries, consulting, and services—to support clinical outcomes.Ensure compliance with Department of Health, Joint Commission, OSHA, CDC, AAMI, and AORN standards; follow OEM IFUs and both STERIS and facility policies.Support contract deliverables and special projects in OR and SPD; provide cross‑functional support and adapt to site‑specific requirements.Who you areHigh school diploma/GED and 6+ years relevant experience, including 3+ years in a hospital/clinical environment (OR, SPD, hospital operations, or medical device). Associate’s degree or 2‑year technical training strongly preferred.Certifications preferred: CCSV P, CRCST, Scrub Tech, Biomed, Equipment Repair; equivalent military medical experience may apply. Ability to obtain a certification within 12 months preferred.Hands‑on clinical/IT/technical hospital experience with deep knowledge of OR and sterile processing workflows, medical terminology, instrumentation/devices, infection control, and regulatory bodies (TJC, AORN, AAMI).Working knowledge of STERIS products, equipment, software, and clinical application services; capable of basic PM and repairs and of positioning solutions effectively.Proven relationship builder across OR, SPD, GI, Biomed, Infection Prevention, Risk Management, nursing, and surgeons; comfortable leading in‑services.Disciplined documentation skills and consistent reporting cadence (daily/weekly/monthly). Familiarity with Tableau or similar tools preferred; Lean Six Sigma a plus.Customer‑centric, organized, and calm under pressure; strong problem‑solving and decision‑making with the ability to juggle multiple priorities.How you’ll collaboratePartner across STERIS global service—including GI, IPT, surgical, and sales teams—to elevate customer satisfaction, adoption, and outcomes.Benefits and growthHourly rate + OT + bonus planHands‑on Training ProgramPaid Time Off + 9 Corporate Holidays Per YearExcellent Healthcare, Dental, and Vision BenefitsHealthcare and Dependent Flexible Spending AccountsLong/Short Term Disability Coverage401(k) with a Company MatchParental LeaveTuition Reimbursement ProgramAdditional Add‑On Benefits/Discounts