Periodontics Patient Coordinator

Great Expressions; Snellville (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Expressions is seeking a Periodontics Patient Coordinator to greet patients, schedule appointments, manage records, and handle general administrative tasks. You will support a smooth patient flow and maintain a positive experience in the dental office.

Responsibilities include welcoming patients, managing the appointment calendar, updating patient information and insurance details, processing co-pays and claims, and coordinating with dental staff to ensure timely care.

Qualifications

• 2-3 years of proven experience as a receptionist or in a customer service role in a dental office.
• 1-2 years Periodontics experience preferred.
• High school diploma or equivalent; healthcare administration education is a plus.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments for patients, considering preferences and staff availability.
• Maintain patient records and ensure confidentiality per privacy regulations.
• Process insurance claims and coordinate with providers for billing inquiries.
• Collect and update patient information including medical history and insurance details.
• Respond to patient inquiries via phone, email or in person.
• Maintain cleanliness and organization of the reception area and coordinate with staff.

Skills

Receptionist experience

Customer service

Dental office experience

Periodontics experience

Education

High school diploma or equivalent

Healthcare admin training

Job description

As a Periodontics Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 2-3 years of proven experience as a receptionist or in a customer service role in a dental office
• 1-2 years Periodontics experience perferred
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.