Patient Coordinator

Great Expressions; Dearborn, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients in our dental practice. You will greet patients, schedule appointments, manage records, and handle administrative tasks to ensure a smooth patient experience.

You will verify insurance, collect co-pays, coordinate with staff, and maintain confidentiality in line with privacy rules. A customer-service mindset and professional demeanor are essential for success in this role.

Qualifications

• 1–3 years of receptionist or customer service experience.
• High school diploma or equivalent; healthcare administration knowledge is a plus.

Responsibilities

• Greet patients and create a warm, welcoming environment.
• Schedule appointments and manage the appointment calendar.
• Verify and update patient information and insurance details.
• Process co-pays and handle billing inquiries.
• Maintain patient records in the practice management system.
• Answer patient inquiries via phone, email, or in person.
• Keep the reception area clean and organized.
• Coordinate with clinical staff for efficient patient flow.

Skills

Customer service

Scheduling

Communication

Education

High school diploma

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

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