Perimeter Firewall Operations Engineer

SAIC

Town of Springfield (WI)

Hybrid

USD 90,000 - 130,000

Full time

8 days ago

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Job summary

SAIC is seeking a Firewall Operations Engineer to support a Department of State program. The role covers Tier 2 monitoring, rule implementation, and maintenance for multiple firewalls and perimeter security systems.

It requires hands-on work with Palo Alto, Panorama, FortiGate, and related security technologies to protect 80,000+ users globally. The position is hybrid, involving on-site support at Beltsville, MD or Springfield, VA with ~3 days on-site and a training period.

Qualifications

Bachelor's degree in IT/CS or related field with 5+ years experience, or Master's with 3+ years (or equivalent).
In-depth experience with Palo Alto Firewalls and Panorama for troubleshooting and config of Firewall infrastructure.
3–5 years IT customer support experience (Tier I/II).
Hands-on experience with Firewall/DMZ infrastructure including TCP/IP, proxies, packet filtering.
CLI experience preferred.
Experience with NeuralStar and network monitoring tools.

Responsibilities

Provide Tier 2 monitoring, management, and troubleshooting for perimeter devices (firewalls, proxies, mail security).
Monitor ServiceNow for firewall operations incidents and requests.
Implement firewall rules/policies and perform device upgrades and maintenance.
Escalate issues to Tier 3 and track lifecycle until resolution.
Maintain SOPs, shift logs, and architecture diagrams in Visio.
Collaborate across bureaus to implement network changes affecting perimeter devices.