Performing Arts Operations & Accessibility Supervisor

Penn State University; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Penn State University's Center for the Performing Arts seeks a Performing Arts Operations Specialist Supervisor to lead accessibility services, volunteer engagement, and front-of-house staffing systems, creating an inclusive and relationship-centered participant experience.

The role champions accessibility, inclusive hospitality, and community engagement, collaborating with campus and community partners to deliver exceptional experiences for all audiences.

Qualifications

• Excellent interpersonal skills; inclusive and respectful when working with others.
• Excellent organizational skills with a proven ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills, including the ability to work collaboratively with colleagues and stakeholders.
• Experience managing volunteer programs, accessibility services, audience engagement initiatives, or related programs.
• Knowledge of accessibility standards, ADA compliance, and inclusive customer service practices.
• Customer service focused, with the ability to navigate complex situations and make sound decisions in a fast-paced environment.
• Demonstrated success building and maintaining productive relationships with a broad range of stakeholders.

Responsibilities

• Lead accessibility services and accommodations for audiences and participants.
• Serve as the primary contact for accessibility requests and concerns.
• Promote accessibility best practices through training, partnerships, and continuous improvement.
• Recruit, train, schedule, and recognize volunteers and front-of-house staff.
• Develop meaningful volunteer experiences that support engagement, hospitality, and student success.
• Build relationships that strengthen volunteer participation and community connections.
• Manage front-of-house operations to ensure exceptional service, safety, and accessibility.
• Coordinate staffing and oversee event-day audience services and issue resolution.
• Support ticketing, concessions, and related patron service functions as needed.
• Manage budgets, records, policies, procedures, and training resources.
• Track program outcomes and use feedback and data to improve services.
• Support grant reporting, stewardship efforts, and strategic initiatives.
• Maintain expertise in accessibility, volunteer engagement, and audience services.
• Apply best practices and foster a culture of continuous improvement.

Skills

Interpersonal skills

Organizational skills

Written and verbal communication

Volunteer program management

Accessibility knowledge

Customer service

Problem-solving

Education

Bachelor's Degree

Job description

Penn State University's Center for the Performing Arts seeks a Performing Arts Operations Specialist Supervisor to lead accessibility services, volunteer engagement, and front-of-house staffing systems, creating an inclusive and relationship-centered participant experience.

The role champions accessibility, inclusive hospitality, and community engagement, collaborating with campus and community partners to deliver exceptional experiences for all audiences.