Performing Arts Operations & Accessibility Lead

Socket.dev; Lemont (PA); On-site; USD 60,000 - 86,000; Full time

Job summary

Penn State's Center for the Performing Arts seeks a Performing Arts Operations Specialist Supervisor to lead accessibility services, volunteer engagement, and front-of-house staffing, creating a welcoming, inclusive participant experience.

The role will develop and manage accessibility programs and a volunteer engagement model that builds meaningful connections among donors, alumni, students, artists, and community members, ensuring exceptional service.

Qualifications

• Bachelor's Degree and 3+ years of relevant experience
• Strong knowledge of accessibility standards and inclusive customer service
• Experience managing volunteer programs and audience engagement initiatives
• Ability to work with a diverse set of stakeholders

Responsibilities

• Lead accessibility services and accommodations for audiences and participants.
• Serve as the primary contact for accessibility requests and concerns.
• Promote accessibility best practices through training, partnerships, and continuous improvement.
• Recruit, train, schedule, and recognize volunteers and front-of-house staff.
• Develop meaningful volunteer experiences that support engagement, hospitality, and student success.
• Build relationships that strengthen volunteer participation and community connections.
• Manage front-of-house operations to ensure exceptional service, safety, and accessibility.
• Coordinate staffing and oversee event-day audience services and issue resolution.
• Support ticketing, concessions, and related patron service functions as needed.
• Manage budgets, records, policies, procedures, and training resources.
• Track program outcomes and use feedback and data to improve services.
• Support grant reporting, stewardship efforts, and strategic initiatives.
• Maintain expertise in accessibility, volunteer engagement, and audience services.
• Apply best practices and foster a culture of continuous improvement.

Skills

Excellent interpersonal skills

Organizational skills

Communication skills

Volunteer program management

Accessibility knowledge

Customer service focus

Problem solving

Education

Bachelor's Degree

Job description

Penn State's Center for the Performing Arts seeks a Performing Arts Operations Specialist Supervisor to lead accessibility services, volunteer engagement, and front-of-house staffing, creating a welcoming, inclusive participant experience.

The role will develop and manage accessibility programs and a volunteer engagement model that builds meaningful connections among donors, alumni, students, artists, and community members, ensuring exceptional service.