Performance Specialist

Insperity; Phoenix (AZ); On-site; USD 68,040 - 77,411; Full time

Job summary

Insperity is seeking a performance improvement and training consultant to advise clients and service teams on improvement needs and evaluation. The role focuses on developing and recommending effective performance solutions that drive value, retention, and growth for client businesses.

The position requires a degree or equivalent experience, 4–5 years in the field, and strong communication and leadership skills.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Four to five years of work experience in performance improvement and training required.
• Experience consulting with small to medium businesses preferred.
• Maintaining active membership in a professional organization is preferred.
• Training certification (DDI) preferred or obtainable within 3–4 months of hire.
• HR knowledge and broad exposure to HR disciplines and their impact.
• Strong strategic and critical thinking skills.
• Proven success influencing leaders and achieving businessResults.
• Excellent presentation, written, and verbal communication skills.
• Ability to manage multiple projects and competing priorities.

Responsibilities

• Responds to and initiates client service requests.
• Consults with client business owners and leaders regarding organizational and employee performance gaps, including needs analyses.
• Develops, recommends and promotes performance improvement/training solutions.
• Facilitates strategic initiatives such as teambuilding, process analyses, culture improvements, change management and leadership retreats.
• Facilitates and coordinates training programs using existing materials and content.
• Educates clients on Insperity Learning Portal usage.
• Establishes methods to measure business impact of performance/training solutions.
• Uses appropriate methods for addressing human behavior in business situations.
• Executes care playbook as a client advocate and collaborates on service plans aligned with client strategy.
• Participants in prospect meetings with Sales and Service Team members.

Skills

Performance improvement

Training

HR knowledge

Strategic thinking

Presentation skills

Written & verbal communication

Multitasking

Problem solving

Customer service

Education

Bachelor’s Degree or equivalent

Training certification (DDI) preferred or soon obtainable

Tools

Microsoft Office

Job description

Why Insperity?

• Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
• Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
• Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Summary

This position is responsible for consulting with clients and service team members regarding client’s performance improvement needs, then developing or recommending appropriate performance improvement/training solutions that provide value, positively impact our clients’ businesses and result in retention and growth.

Responsibilities

• Responds to and initiates client service requests.
• Consults with client business owners and leaders regarding organizational and employee performance gaps, which may include conducting a needs analysis.
• Develops, recommends and promotes performance improvement/training solutions.
• Facilitates strategic initiatives, including but not limited to: teambuilding, process analyses, culture improvement, change management and executive leadership retreats.
• Facilitates and coordinates training programs using existing materials and content.
• Educates and encourages client usage of Insperity Learning Portal.
• Establishes methods of measuring business impact of performance/training solutions.
• Uses appropriate methods of dealing with human behavior in a variety of business circumstances.
• Executes level of care playbook through authentic and intentional delivery as a client advocate.
• Collaborates with team members to create service plan that aligns with client’s business strategy.
• Participates in prospect meetings with Sales and Service Team members.

Qualifications

• Bachelor’s Degree or equivalent work experience is required.
• Four to five years of work experience in performance improvement and training is required.
• Experience consulting with small to medium size businesses is preferred. Maintaining active membership in a professional organization to establish business network and stay abreast of changes and updates in the performance improvement/training field is preferred.
• Training certification (DDI) is preferred or must be obtained within three to four months of hire date.
• Human Resources knowledge/broad base exposure to various HR disciplines and understanding of their role and impact.
• Strategic and critical thinking skills.
• Strong business acumen.
• Proven success influencing leaders and positively impacting business results.
• Effective presentation skills using visuals and other media.
• Multi-tasking and ability to handle multiple priorities.
• Effective written and verbal communication skills.
• Effective problem solving and decision-making skills.
• Customer service experience in a team environment.
• Ability to manage multiple projects and requests on an on-going basis.
• Proficient use of Microsoft Office program and demonstrates ability to learn other application programs as needed.

PAY TRANSPARENCY: DENVER CO
$68,040 - $77,411

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law, including criminal arrest and/or conviction records.