Performance Manager (Southern California)

Kinetic Automation; Costa Mesa (CA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Competitive salary

Stock options (ISOs)

Health/dental/vision insurance

401(k) with match

HSA with company contributions

FSAs

Paid vacation/holidays

Mileage reimbursement

Training and development

Job summary

Kinetic Automation is seeking an ADAS Performance Manager to drive training, enable dealerships, fleet operators, and collision shops with expert insights on ADAS calibration, documentation, and workflow optimization. You will build relationships and oversee onboarding of customers across assigned territories.

The role requires automotive tech familiarity, CCC/Mitchell experience, strong communication, and willingness to travel 3–4 days per week to customer locations.

Qualifications

• Familiarity with automotive technologies, collision repair practices, repair estimates, and insurance claims processes.
• Experience with CCC and Mitchell estimating software.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• Leadership experience or team management background (preferred).
• Willingness to travel 3–4+ days/week to customer locations.

Responsibilities

• Build and maintain strong relationships to improve customer retention and service quality.
• Deliver training to improve ADAS calibration, diagnostics, and best practices.
• Conduct on-site customer visits to ensure proficiency with calibration processes and documentation standards.
• Support pre- and post-scan processing for key accounts.
• Manage and coach Customer Success team members to achieve growth and retention targets.
• Provide feedback to product/ops/tech teams to improve offerings based on customer input.
• Monitor performance metrics to identify training needs and process improvements.
• Address customer inquiries promptly and escalate issues as needed.
• Lead customer onboarding and ensure successful implementation of calibration and software solutions.
• Stay current on OEM requirements, industry standards, and ADAS documentation trends.

Skills

Interpersonal communication

Organizational skills

Leadership

Willingness to travel

Tools

CCC

Mitchell

Job description

The company

Kinetic Automation is pioneering effortless modern vehicle repair. Kinetic uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for collision shops, dealerships, and insurance carriers. Kinetic’s service hubs and intake centers ensure accurate calibration, rapid turnaround, and predictable costs for the rapidly growing ADAS and EV ecosystem. The company has financial backing from top-tier investors, including Menlo Ventures, Lux Capital, and Construct Capital. For more information, visit www.kinetic.auto.

The role

The ADAS Performance Manager plays a critical role in enabling the success of dealerships, fleet operators, and collision repair centers by providing expert insights and training on ADAS calibration, documentation, and workflow optimization. This position requires familiarity with automotive technologies and repair practices, insurance claims processes, and software as a service.

The ADAS Performance Manager will be responsible for account and revenue growth, which requires a blend of collision repair expertise, repair estimate accuracy, customer relationship management, and a passion for driving operational excellence in the automotive service industry. Over time, the scope of this role may expand to include oversight and support of a team of Solutions Leads, ensuring consistent delivery of customer training, performance evaluations, and support across assigned territories.

Responsibilities

• Build and maintain strong relationships to improve customer retention and customer service
• Deliver training to significantly improve the way customers value and prioritize ADAS calibration, diagnostics, and best practices
• Conduct regular, on-site customer visits to ensure proficiency with calibration processes, software usage, and documentation standards
• Support pre- and post-scan processing for key accounts
• Manage and coach Customer Success team members to achieve customer growth, retention, and satisfaction targets
• Improve products and services by constantly sharing valuable insight, recommendations, and customer feedback with product, operations, and technical teams
• Monitor performance metrics to identify training needs and process improvements
• Ensure customers view Kinetic as responsive and supportive by promptly addressing customer inquiries and troubleshooting needs, as well as escalating issues appropriately
• Lead customer onboarding and ensure successful implementation of Kinetic’s calibration and software solutions
• Invest constantly in your subject matter expertise and technical knowledge by staying current on OEM requirements, industry standards, and ADAS documentation trends

Required qualifications

• Familiarity with automotive technologies, collision repair practices, repair estimates, and insurance claims processes
• Experience working with automotive repair estimating software, such as CCC and Mitchell
• Exceptional interpersonal and communication skills, capable of engaging effectively with customers at all levels
• Strong organizational and problem-solving abilities, with a proven track record of managing and delivering against multiple, simultaneous priorities
• Leadership experience or team management background (ideal, though not a requirement)
• Willingness to spend 3-4+ days per week driving to customer locations, as well as traveling to industry events, as needed
• Valid driver’s license with a clean driving record; ability to pass a background check and motor vehicle records (MVR) check

Benefits

• Competitive salary and incentive stock options (ISOs)
• Health, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Health savings account (HSA) available with company contribution
• Flexible spending accounts (FSAs)
• Paid vacation and holidays
• Mileage reimbursement
• Ongoing training and professional development opportunities

Join us!

Join the Kinetic team and drive the adoption of ADAS calibration solutions that enhance vehicle safety and reduce administrative friction for customers. If you are passionate about making a positive impact in the automotive industry, we want to hear from you! We offer competitive compensation, comprehensive benefits, and regular career-growth opportunities. If you meet the qualifications for this position and would like to join our team.