Performance Manager

kinetic; Santa Clara (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

ISOs

Health care (medical/dental/vision)

401(k) with company match

HSA contribution

FSAs

Paid time off

Mileage reimbursement

Training programs

Job summary

Kinetic Automation seeks an ADAS Performance Manager to drive account growth, deliver expert training, and optimize workflows for dealerships, fleets, and repair centers.

You will lead customer training, ensure calibration proficiency, and collaborate with product and operations teams while traveling to client sites and industry events. A strong background in automotive repair and CRM is required.

Qualifications

• Familiarity with automotive technologies, collision repair practices, repair estimates, and insurance claims processes.
• Experience with automotive repair estimating software such as CCC and Mitchell.
• Exceptional interpersonal and communication skills.
• Strong organizational and problem-solving abilities with a track record of managing multiple priorities.
• Leadership experience or team management background (ideal, though not required).
• Willingness to travel 3–4+ days per week to customer locations and industry events.
• Valid driver’s license with a clean driving record; ability to pass background and MVR checks.

Responsibilities

• Build and maintain strong relationships to improve retention and service.
• Deliver training to improve ADAS calibration, diagnostics, and best practices.
• Conduct on-site customer visits to ensure proficiency with calibration processes and documentation.
• Support pre- and post-scan processing for key accounts.
• Lead and coach Customer Success team toward growth, retention, and satisfaction targets.
• Share insights with product, operations, and technical teams to improve offerings.
• Monitor performance metrics to identify training needs.
• Address customer inquiries promptly and escalate issues as needed.
• Lead customer onboarding and ensure successful implementation of calibration and software.
• Stay current on OEM requirements, ADAS standards and documentation trends.

Skills

Automotive technologies

Customer relationships

Communication skills

Leadership experience

Multitasking / prioritization

Tools

CCC estimating

Mitchell estimating

Job description

The company

Kinetic Automation is pioneering effortless modern vehicle repair. Kinetic uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for collision shops, dealerships, and insurance carriers. Kinetic’s service hubs and intake centers ensure accurate calibration, rapid turnaround, and predictable costs for the rapidly growing ADAS and EV ecosystem. The company has financial backing from top-tier investors, including Menlo Ventures, Lux Capital, and Construct Capital. For more information, visit www.kinetic.auto.

The role

The ADAS Performance Manager plays a critical role in enabling the success of dealerships, fleet operators, and collision repair centers by providing expert insights and training on ADAS calibration, documentation, and workflow optimization. This position requires familiarity with automotive technologies and repair practices, insurance claims processes, and software as a service.

The ADAS Performance Manager will be responsible for account and revenue growth, which requires a blend of collision repair expertise, repair estimate accuracy, customer relationship management, and a passion for driving operational excellence in the automotive service industry. Over time, the scope of this role may expand to include oversight and support of a team of Solutions Leads, ensuring consistent delivery of customer training, performance evaluations, and support across assigned territories.

Responsibilities

• Build and maintain strong relationships to improve customer retention and customer service
• Deliver training to significantly improve the way customers value and prioritize ADAS calibration, diagnostics, and best practices
• Conduct regular, on-site customer visits to ensure proficiency with calibration processes, software usage, and documentation standards
• Support pre- and post-scan processing for key accounts
• Manage and coach Customer Success team members to achieve customer growth, retention, and satisfaction targets
• Improve products and services by constantly sharing valuable insight, recommendations, and customer feedback with product, operations, and technical teams
• Monitor performance metrics to identify training needs and process improvements
• Ensure customers view Kinetic as responsive and supportive by promptly addressing customer inquiries and troubleshooting needs, as well as escalating issues appropriately
• Lead customer onboarding and ensure successful implementation of Kinetic’s calibration and software solutions
• Invest constantly in your subject matter expertise and technical knowledge by staying current on OEM requirements, industry standards, and ADAS documentation trends

Required qualifications

• Familiarity with automotive technologies, collision repair practices, repair estimates, and insurance claims processes
• Experience working with automotive repair estimating software, such as CCC and Mitchell
• Exceptional interpersonal and communication skills, capable of engaging effectively with customers at all levels
• Strong organizational and problem-solving abilities, with a proven track record of managing and delivering against multiple, simultaneous priorities
• Leadership experience or team management background (ideal, though not a requirement)
• Willingness to spend 3-4+ days per week driving to customer locations, as well as traveling to industry events, as needed
• Valid driver’s license with a clean driving record; ability to pass a background check and motor vehicle records (MVR) check

Benefits

• Competitive salary and incentive stock options (ISOs)
• Health, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Health savings account (HSA) available with company contribution
• Flexible spending accounts (FSAs)
• Paid vacation and holidays
• Mileage reimbursement
• Ongoing training and professional development opportunities

Join us!

Join the Kinetic team and drive the adoption of ADAS calibration solutions that enhance vehicle safety and reduce administrative friction for customers. If you are passionate about making a positive impact in the automotive industry, we want to hear from you!We offer competitive compensation, comprehensive benefits, and regular career-growth opportunities.