Performance Manager

DealerBuilt; Town of Texas (WI); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Health Coverage

401(k) with company match

Unlimited paid time off

Employee Assistance Program

Job summary

DealerBuilt is seeking a Performance Manager to strengthen client relationships and drive customer engagement. This full-time role involves working closely with clients in the automotive software industry, helping them maximize their investment and achieve strategic goals.

You will utilize your automotive experience and analytical skills to analyze account performances and recommend improvements, as well as support onboarding and training. The position offers competitive compensation, comprehensive health coverage, and unlimited paid time off.

Qualifications

• 3+ years of automotive software experience with proven results.
• Strong follow-up skills and a strong work ethic.
• Ability to establish strong business relationships.

Responsibilities

• Establish trusted advisor status with clients.
• Analyze account performance and recommend changes.
• Support strategic projects and improve solution utilization.

Skills

Automotive software experience

Customer relationship management

Analytical skills

Communication skills

Education

Bachelor's Degree or equivalent experience

Job description

Job Details

Job Location: Remote Office - Remote, TX 77043
Position Type: Full Time
Job Category: Sales

At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our cutting‑edge SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that’s why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our cutting‑edge technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY!

Why We’re Looking

A Performance Manager (aka Success Manager) will retain revenue, drive customer engagement and utilization, and grow revenue. This individual will represent industry leading, proven, and award‑winning automotive software solutions that from Lightyear, Oplogic, and iService. This portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and more.

What You’ll Do

Retain revenue

• Establish trusted advisor status with decision makers and stakeholders
• Show ownership and urgency in the completion of action items
• Seek customer feedback to improve the customer experience

Drive customer engagement and utilization

• Support the customer’s strategic projects
• Analyze account and solution performance to recommend changes to support dealership goals and lead to greater return on investment for the customer
• Host utilization sessions (remote/onsite) to improve the use of the solution, employee satisfaction, and financial impact
• Educate and leverage the use of enhancements
• Assist in creating training course and educational materials
• Promote the value of the solution
• Share best practices being utilized for solutions
• Assist with Onboarding as required

Grow revenue

• Understand the dealership’s goals and outstanding projects
• Understand the competitive solutions being utilized and the pros/cons of those solutions as well as the pricing and term remaining if the customer is not satisfied with the current solution
• Keep the customer informed of DealerBuilt’s vision and solution portfolio
• Uncover opportunities for additional DealerBuilt solutions to be utilized by partnering with sales to win that business
• Demonstrate the value of the solution if requested

What We’re Looking For

• 3+ years of automotive software experience, representing a similar portfolio with proven results
• Strong follow‑up and an amazing work ethic for owning the success
• A solid understanding of a customer’s key business drivers
• A powerful desire to solve challenges and win
• Initiative‑taking to achieve goals of a high growth organization
• Must be able to establish and maintain a strong business relationship with customer stakeholders and decision makers
• A people person with excellent verbal, written, and communication skills (Education/training skills are a plus)
• Outside support role with 60%+ of your time in the field working onsite with clients
• Bachelor’s Degree or equivalent in career experience

What’s in It For You

• Competitive Compensation: base salary and bonus, opportunity for career growth and advancement
• Comprehensive Health Coverage: top‑tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of
• Financial Wellness: Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA)
• Peace of Mind with Insurance Plans: Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance
• Life and AD&D Insurance: comprehensive coverage for loved ones
• 401(k): plan featuring no wait time and a company match
• Employee Assistance Program (EAP): confidential counseling, support, and resources
• Work/Life Balance: unlimited paid time off, remote flexibility
• Employee Referral Program

Equal Opportunity Employer

DealerBuilt is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

No search firm solicitations, please.