Enterprise Performance Manager - Major Accounts

Cars.com LLC; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

18 days of paid time off

Paid Volunteer Day

Robust health insurance options

401(k) with company match

Subsidized home internet access

Peer-to-peer bonus program

Subsidized gym membership

Parental leave

Tuition reimbursement

Job summary

Cars.com LLC is seeking an Enterprise Performance Manager to manage client relationships in the automotive sector. The role involves working closely with dealer groups, presenting digital strategies, and educating clients on Dealer Inspire's products. Candidates should have over five years of relevant experience and possess strong communication and organizational skills.

This remote-first position requires periodic travel within the United States, offering a comprehensive benefits package including health insurance and paid time off.

Qualifications

• 5+ years in managing websites and/or digital marketing performance.
• Ability to travel regularly, roughly one to three times per quarter.
• Experience in digital marketing, analytics, and relationship management.

Responsibilities

• Cultivate and maintain client relationships at both store and corporate levels.
• Present and discuss digital strategy through calls and reviews.
• Educate clients on Dealer Inspire's offerings.

Skills

Digital marketing presentation

Client-facing experience with automotive dealer groups

SEO and SEM proficiency

WordPress updates

Customer service skills

Detail-oriented

Job description

About this Role

The Enterprise Performance Manager (“EPFM”) is crucial for cultivating and expanding client relationships with the nation’s premier Automotive Groups. This role involves managing a dedicated book of business, encompassing one to several large groups, and engaging with both corporate marketing teams and individual dealer contacts.

Responsibilities

• Cultivate, maintain, and expand client relationships at both the store and corporate levels.
• Regularly present and discuss digital strategy through weekly calls, monthly performance reviews, and quarterly business reviews.
• Educate clients on the full capabilities of Dealer Inspire's websites and products.
• Seamlessly collaborate with diverse internal and external departments.
• Partner with teams across the broader Cars Commerce organization to foster growth and retention of a comprehensive suite of services.
• Apply project management principles to address customer needs across their entire dealer portfolio.
• Facilitate tasks to implement all adopted products and services for assigned customers through internal systems and processes.
• Independently conduct strategy calls for products and services without direct supervision.
• Ensure timely completion of all company initiatives and adherence to all OEM program and product SLAs.

Qualifications

• Demonstrated ability to independently present on all facets of digital marketing, including social media, SEO, SEM, and analytics.
• Proven experience working with automotive dealer groups in a client‑facing capacity.
• 5+ years of relevant experience in managing websites and/or digital marketing performance (3+ years for internal Dealer Inspire Employees).
• Ability and willingness to travel regularly (roughly one to three times per quarter).
• Experience executing website updates on the WordPress platform.

Required Skills

• Strong willingness to collaborate with internal teams and stakeholders.
• Excellent customer service and relationship‑building skills.
• Superior written and verbal communication skills.
• Highly organized, punctual, and detail‑oriented.
• A quick learner with a keen interest in new technologies.
• Ability to maintain professionalism in challenging situations.
• Proficient marketing strategist with expertise in analytics, digital advertising, and SEO.
• Superior knowledge of Dealer Inspire products.
• Comfortable working within Team Revenue and meeting attainment goals.
• Positive attitude and willingness to adapt to change.

Preferred Skills

• Openness to learning and a growth‑oriented mindset.
• Project Management experience.
• Ability to identify and drive value through strategic opportunities.
• Sales and/or Support background.

Benefits & Perks

• 18 days of paid time off, plus select paid holidays.
• Paid Volunteer Day & paid pet wellness day.
• Robust health insurance options: BCBS, Delta Dental, EyeMed.
• 401(k) plan with company match.
• Subsidized internet access for your home.
• Peer‑to‑peer bonus program.
• Subsidized gym membership.
• Parental leave.
• Life & disability insurance.
• Tuition reimbursement.
• Additional benefits include new hire stipend for home office setup, generous PTO, floating holiday, and recharge days.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location & Working Conditions

This position is remote‑first and requires frequent travel (approximately once to three times per quarter). Applicants must be authorized to work in the United States; we do not sponsor visas.