Performance Manager

Find Great People | FGP; Greenville (SC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Profit sharing with quarterly payouts

Job summary

Find Great People | FGP is seeking a Performance Manager to oversee a portfolio of external law firms and ensure high performance and accountability. The role emphasizes advanced Excel skills, data analysis, and the ability to drive improvements through coaching and clear action plans.

You will analyze scorecards, KPIs, and reports, serve as the main contact for partners, and coordinate solutions to issues while adapting to changing priorities. Occasional travel is required.

Qualifications

• High school diploma required
• Bachelor's degree preferred
• Advanced attention to detail with data accuracy
• Proficient Excel skills including filtering, reporting, and pivot tables
• Experience with performance metrics, reporting, scorecards, or analytics
• Ability to translate data findings into actionable recommendations
• Strong prioritization and deadline-driven work style
• Experience managing external partners or vendors preferred
• Comfortable handling difficult conversations and accountability with stakeholders
• Experience in legal services, collections, or financial services is a plus

Responsibilities

• Work closely with a portfolio of law firms to manage performance and compliance
• Analyze scorecards, KPIs, and reports to identify trends and opportunities
• Utilize Excel and reporting tools to organize, filter, analyze, and present data
• Serve as the primary point of contact for assigned external partners
• Investigate operational issues, determine root causes, and coordinate solutions
• Monitor partner compliance and develop corrective action plans for underperformers
• Document performance discussions and follow-up actions
• Adapt quickly to changing priorities and evolving business needs
• Travel 2–3 times per year for partner site visits and industry meetings

Skills

Advanced Excel

Pivot Tables

Analytical mindset

Vendor coaching

Adaptable to changing priorities

Stakeholder management

Education

Bachelor's degree preferred

Tools

Reporting tools

Data analysis tools

Job description

Our client is seeking a Performance Manager to oversee the performance and accountability of a portfolio of external legal service providers. A strong contender for this position will have all of the following: an advanced proficiency with Excel (think pivot tables), an analytical/big-picture mindset, the ability to have hard coaching conversations with vendors, and the ability to work in a job that involves constant pivoting and changing priorities. This is a hybrid position, but someone must be located within commutable driving distance to Greenville.

DETAILS/DUTIES

• Work closely with a portfolio of law firms, who are the service providers to this company in dealing with financial collections
• Analyze scorecards, KPIs, metrics, and performance reports to identify trends and opportunities for improvement
• Utilize Excel and reporting tools to organize, filter, analyze, and present data
• Serve as the primary point of contact for assigned external partners
• Investigate operational issues and escalations, determining root causes and coordinating solutions
• Monitor partner compliance
• Develop and track corrective action plans for underperforming partners
• Document performance discussions, action items, and follow-up activities
• Adapt quickly to changing priorities and evolving business needs
• Travel periodically for partner site visits, industry meetings, and conferences as needed (2-3 times a year or so)

QUALIFICATIONS

• High school diploma required, Bachelor's degree preferred
• Advanced attention to detail with data accuracy
• Intermediate to advanced Microsoft Excel skills, including filtering, reporting, and pivot tables
• Experience working with performance metrics, reporting, scorecards, or operational analytics great
• Ability to interpret data and translate findings into actionable recommendations
• Proven ability to manage multiple priorities in a deadline-driven environment
• Experience managing external partners, vendors, clients, or business relationships preferred
• Ability to hold stakeholders accountable while maintaining positive professional relationships
• Demonstrated initiative, ownership, and proactive follow-through
• Comfortable handling difficult conversations and performance-related discussions
• Experience within legal services, collections, financial services, compliance, or a related industry is a plus
• Strong adaptability and comfort working in a fast-changing environment
• Able to travel by air on occasion throughout the year (2-3 times or so)

PAY/BENEFITS

• Hybrid work schedule with three days in office and two days remote
• Profit Sharing program with quarterly payouts