Performance Manager

Fedcap Group; Bangor (ME); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Generous paid time off

Job summary

Fedcap Group, through Fedcap Families, is seeking a Performance Manager to lead one of our Opportunity Centers in Maine. You will guide a team of 6–20 staff, deliver individualized career services to TANF participants, and partner with the Maine DHHS to promote employment and mobility.

The role emphasizes data-driven supervision, performance management, and external collaboration. You’ll hire, coach, and develop staff, manage dashboards and KPIs, and ensure high-quality service delivery in a

Qualifications

• Bachelor’s degree in social services or related field; Master’s preferred.
• 3+ years in career services, case management, or workforce development, serving low-income populations.
• 5+ years supervising teams to achieve performance outcomes.
• Strong interpersonal, written, and verbal communication.
• Experience using ECM/CRM and data dashboards.

Responsibilities

• Manage daily operations and performance of one or two Opportunity Centers, leading a team of six to 20 staff.
• Conduct weekly data-informed supervisions and regular performance reviews.
• Collaborate with local leaders and program staff to drive growth and improvement.
• Represent Fedcap at external partnership and networking events.
• Oversee quality assurance by auditing cases monthly.
• Serve as hiring manager and coach staff for growth.

Skills

Staff leadership

Data-driven decision making

Communication

Empathy

Program coordination

Relationship building

Education

Bachelor’s degree in social services or related field

Master’s degree preferred

Tools

ECM systems

CRM platforms

Microsoft Office

Microsoft Teams

SharePoint

Job description

As Performance Manager with Fedcap Families, you will lead one of our Opportunity Centers supporting individuals receiving Temporary Assistance for Needy Families (TANF) through the ASPIRE program in partnership with the Maine Department of Health and Human Services. As the primary contact for referred families, you will provide individualized career services to help participants prepare for, secure, and sustain employment—laying the groundwork for long-term economic mobility.

We’re seeking a leader who combines strong operational skills with a genuine commitment to helping others. The ideal candidate understands the complex barriers families face—such as poverty and housing instability and approaches problem-solving and team management with empathy, collaboration, and data-driven decision‑making.

At Fedcap, we value innovation, accountability, and results. This role is key to driving measurable job placements and supporting participants in achieving greater stability, independence, and opportunity. If you’re passionate about leading with purpose and making a meaningful impact in your community, we’d love to hear from you.

Your Responsibilities Will Include:

• Manage daily operations and performance of one or two Opportunity Centers, leading a team of six to 20 staff to foster a high-energy, accountable, and growth-focused environment.
• Conduct weekly data-informed supervisions and regular performance reviews to drive continuous improvement and staff development.
• Collaborate with local leaders and program staff to develop solutions and lead initiatives for program growth and improvement.
• Represent Fedcap at external partnership and networking events, building community connections.
• Oversee quality assurance by auditing cases monthly to ensure compliance and readiness
• Serve as hiring manager for open positions, proactively address performance challenges, and support employee growth through coaching and feedback.

What We’re Looking For

Bachelor’s degree, in Social Work, Counselling, Psychology, Human Services, Public Administration, Business Administration, or a related field. Master’s degree preferred

At least 3 years’ experience in career services, case management, workforce development, or social services—preferably serving low-income, TANF, or other public-benefit populations. Experience in related fields such as education, healthcare administration, retail or hospitality management, or human resources is also valued.

At least 5 years’ experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services.

Exceptional interpersonal and relationship‑building skills grounded in empathy, cultural humility, and a belief in the capacity of people.

Proven strong customer service mindset, with the ability to anticipate employer, funder, participant and team needs, respond quickly, and sustain trust-based relationships.

Exceptional written and verbal communication skills, with the ability to convey value, manage stakeholder expectations, and influence without formal authority.

Strong data literacy, including experience managing dashboards, KPIs, and performance reports to guide strategic decision-making.

Excellent organizational and time management abilities, with skill in prioritizing and tracking multiple cases in a fast-paced, data-driven environment.

Technologically proficient and adaptable, with experience documenting services and outcomes in electronic case management systems (ECM and CRM platforms) and strong proficiency in Microsoft Office Suite, Microsoft Teams, and collaboration tools such as Zoom and SharePoint.

Minimum starting salary $60,000, depending on experience.

Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.

Who We Are

Our mission at Fedcap Families is to help Maine families achieve long-term economic well-being through access to employment, training and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maine – both long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post-placement supports. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient.

The Fedcap Groupprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.

About Us

Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.

Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.

Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.

Fedcap, Inc. launched as part of The Fedcap Group in 2018.

Website: https://fedcapinc.org/

• Locations 38 School Street, Bangor, ME, 04401, US