Career Advisor

Fedcap Group; Calais (ME); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health, dental, vision, retirement

Generous paid time off

Job summary

Fedcap Families in Calais, ME is seeking a Career Advisor to support a caseload of participants overcoming barriers to employment. You’ll guide them from referral to placement, acting as mentor, liaison, and troubleshooter.

You’ll build resumes, coordinate referrals, and document interactions while delivering trauma-informed and culturally sensitive services in a fast-paced setting.

Qualifications

• Minimum of one year of experience in career services, case management, workforce development, or social services OR related fields such as education, healthcare administration, retail or hospitality management, or human resources.
• High level of cultural sensitivity and understanding of equality in workforce development and employment services.
• Strong organizational and time management skills, including prioritizing urgent or sensitive needs in a fast-paced environment.
• Advanced proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Teams) and other technology systems to manage caseload and performance needs.
• Valid US Driver’s license.

Responsibilities

• Manage a caseload of participants, orient them to our program and jointly develop Career Plans outlining career goals and action steps.
• Build trusting relationships and provide individualized services using various modes to fit participants’ preferences.
• Identify needed support services (childcare, transportation, training, education) and refer to internal and external services, coordinating with team members.
• Develop quality resumes, cover letters, and other employment materials to assist participants seeking employment.
• Provide excellent service throughout the participant journey and demonstrate a non-judgmental, supportive approach.
• Complete administrative tasks including referrals, scheduling, calls, and documenting interactions.

Skills

Organizational skills

Time management

Cultural sensitivity

Trauma-informed approach

MS Office proficiency

Tools

Microsoft Office Suite

SharePoint

Teams

Job description

As a Career Advisor with Fedcap Families at our Calais site, you’ll be the primary point of support for a caseload of program participants facing barriers to economic wellbeing and seeking meaningful employment opportunities and self-sufficiency. You’ll work with participants from the time they are referred to our program until they find employment. Working in concert with other team members, you’ll serve as a mentor, liaison, and troubleshooter. If you are mission driven and want to create opportunities for people in your community facing barriers to wellbeing, this is a great opportunity.

Your Responsibilities Will Include:

Managing a caseload of participants, orienting them to our program and jointly developing Career Plans that outline their career goals and specific action steps to increase employability and address existing barriers to employment.

Building trusting relationships with participants and providing individualized services using a variety of modes to appeal and cater to participants’ distinct preferences and engagement styles.

Identifying needed support services (childcare, transportation, job training, and educational services, etc.) and making referrals to both internal and external services, coordinating effectively with other team members.

Developing quality resumes, cover letters, and other employment materials to assist participants seeking employment.

Providing outstanding service to all program participants throughout their journey and acting with a non-judgmental approach, demonstrating high levels of unconditional positive regard.

Completing administrative tasks in a timely manner, including receiving referrals, scheduling appointments, returning phone calls and other communications, and documenting all participant interactions.

What We’re Looking For

• Minimum of one year of experience in career services, case management, workforce development, or social services OR in a related field such as education, healthcare administration, retail or hospitality management, or human resources.

High level of cultural sensitivity, knowledge of trauma-informed approaches, and understanding of equality in workforce development and employment services.

Strong organizational and time management skills, including ability to prioritize urgent or sensitive needs and balance multiple priorities in a fast-paced environment.

• Advanced proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Teams) and other technology systems to manage caseload and performance needs.

Valid US Driver’s license.

Minimum starting salary $46,000+, depending on experience.

• Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.

Who We Are

Our mission at Fedcap Families is to help Maine families achieve long-term economic well-being through access to employment, training and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maine – both long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient.

Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.

About Us

Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.

Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.

Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.

Fedcap, Inc. launched as part of The Fedcap Group in 2018.

Website: https://fedcapinc.org/