Performance Management Analyst Senior

American Electric Power; Columbus (OH); On-site; USD 88,000 - 110,000; Full time

Job summary

American Electric Power seeks a Performance Management Analyst Senior to provide performance support for the business unit. You will develop and monitor safety, performance and reliability metrics, conduct process improvements, and assist in budgeting and variance reporting for O&M and Capital.

Responsibilities include analyzing operational data, preparing reports and dashboards, monitoring contractor performance and invoicing, and collaborating with cross-functional teams to drive process

Qualifications

• Bachelor’s degree in accounting/finance/economics or related field is required.
• 5–8 years in performance management, distribution operations, analytics or process improvement.
• Strong data presentation and communication skills, both written and verbal.
• Experience with reporting tools and dashboards is preferred.
• Familiarity with MS Office; knowledge of financial systems (Business Objects) is desirable.

Responsibilities

• Monitor, analyze, and report on performance measures including safety, quality, productivity, and financial performance.
• Prepare dashboards, scorecards, and root cause analyses for management decisions.
• Review contracts and invoices for compliance and cost allocation.
• Support budgeting, forecasting, and variance analysis for O&M and capital.
• Develop automated reports and compliance documentation; assist with SOX activities.

Skills

Communication

Initiative

Adaptability

Creativity

Planning/Organizing

Understanding the Business

Education

Bachelor's degree in accounting, finance, economics, business administration, math, statistics or related field

Tools

Business Objects

Job description

Job Posting End Date11-12-2026Please note the job posting will close on the day before the posting end date.Job SummaryUnder general supervision/direction, provide performance support for the business unit. The Performance Management Analyst Senior is responsible for such things as developing and monitoring safety, performance and reliability metrics, conducting process improvement initiatives, and budgeting and variance reporting of O&M and Capital. Benchmarking studies, pricing studies, and other profitability and statistical analyses responsibilities as required. This work will be complex in nature; this is the journey level position in the job family.Job DescriptionWhat You'll Do:Monitor, analyze, and report on business unit performance measures related to contractor performance, quality, productivity, customer satisfaction, safety, workforce planning, compliance, and financial performance. Prepare regular reports, dashboards, scorecards, and root cause analyses to support management decision-making.Monitor contractor adherence to contractual terms, scopes of work, service level agreements, and company standards. Identify performance gaps, evaluate trends, and recommend corrective actions and continuous improvement initiatives.Review contractor invoices for accuracy, contractual compliance, and appropriate cost allocation. Serve as a liaison between business unit personnel, contractors, and corporate support organizations to resolve contract administration and invoicing issues.Analyze operational data, service requests, work orders, customer feedback, and business processes to evaluate performance, identify opportunities for improvement, and implement process enhancements.Develop, maintain, and enhance automated reporting tools, performance dashboards, compliance scorecards, and other business analytics solutions to support data-driven decision making.Monitor contractor compliance requirements, including training, certifications, licensing, insurance documentation, and other contractual obligations. Maintain accurate compliance records, reports, and supporting documentation.Support planning, budgeting, forecasting, and variance analysis activities for operating and capital expenditures. Monitor spending trends and provide recommendations to improve financial and operational performance.Conduct benchmarking studies, vendor evaluations, and performance reviews to identify best practices and opportunities to improve contractor and business unit performance.Support contract lifecycle activities, including performance reviews, renewals, amendments, compliance monitoring, and vendor governance processes.Prepare analyses, reports, and recommendations for leadership that clearly communicate operational performance, risks, financial impacts, and progress toward organizational objectives.Collaborate with business units, corporate groups, and contractors to ensure consistency in reporting, performance measurement, compliance, and alignment with corporate goals.Facilitate the completion of required compliance activities, including Sarbanes-Oxley (SOX) reviews, audits, and related documentation requirements.Perform special studies, investigations, analyses, and assignments as required.Demonstrate the highest standards of safe and ethical behavior, support the Company's Corporate Compliance Policy, and exhibit behaviors consistent with AEP's Values and Cultural Pillars.What We're Looking For:Education requirements are listed below:Bachelor's degree in accounting, finance, economics, business administration, math, statistics or related field.Work Experience requirement listed below:Minimum of 5 to 8 years' experience in performance management activities or distribution operations or business analytics or process improvement. Ability to organize and present data in a meaningful way and communicate effectively, verbally and in writing, is required.Preferred Qualifications:Physical demand level is SedentaryProficiency in Microsoft Office applications and familiarity with financial systems such as Business Objects are desirable.Advanced degree preferred but not required Some travel required.Key Competencies: Communication, Initiative, Adaptability/Flexibility, Creativity, Planning/Organizing and Understanding the Business and Competition. What You’ll Get:In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.Where Putting the Customer First Powers Everything We Do!At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!Compensation DataCompensation Grade:SP20-007Compensation Range:$87,633.00 - $109,543.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.