Performance Improvement Program Manager - Nursing Quality and Safety

Christiana Care; Wilmington (DE); On-site; USD 58,000 - 92,000; Part time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off (PTO)

403(b) retirement savings plan

Tuition assistance

Job summary

ChristianaCare in Wilmington, DE seeks a part-time PI Program Manager to lead performance improvement initiatives within Nursing Quality & Safety. This role partners with clinical and operational leaders to use data and change management to deliver measurable outcomes, advancing patient care and reliability.

The ideal candidate will have a nursing background, Delaware RN licensure eligibility, and 3+ years in healthcare quality or related areas, with preferred Lean Six Sigma and PM credentials.

Qualifications

• Bachelor's in Nursing required; Delaware RN licensure eligible.
• Minimum of 3 years in healthcare quality, patient safety, or performance improvement.
• Experience leading interdisciplinary teams in healthcare.
• Lean Six Sigma/PM certification preferred.

Responsibilities

• Lead performance improvement, patient safety, and quality initiatives across the organization.
• Apply Lean, Six Sigma, PDCA and other methodologies to improve outcomes.
• Use RCA, Fishbone, FMEA, VSM, and 5 Whys to identify opportunities and implement solutions.
• Analyze clinical and operational data to measure outcomes and support decisions.
• Design and manage project plans, timelines, and performance metrics.
• Develop dashboards, scorecards, and reports for stakeholders.

Skills

Quality improvement

Patient safety

Data analysis

Project management

Education

Bachelor's degree in Nursing

Master's degree in Nursing|Public Health|Healthcare Administration

Tools

EMR systems

Tableau

Microsoft Office

Job description

PI Program ManagerNursing Quality & Safety | Avenue North | Wilmington, DEAt ChristianaCare, our mission is simple: we take care of people. As one of the nation's leading healthcare organizations, we are committed to excellence, innovation, and creating a culture where caregivers can thrive while making a meaningful impact on patient outcomes.

We are seeking an experienced Part Time, 20 hours a week, Performance Improvement (PI) Program Manager to join our Nursing Quality & Safety team. This key leadership role will drive quality, patient safety, and process improvement initiatives across the health system while supporting our journey toward becoming a highly reliable organization. The PI Program Manager serves as a strategic partner to clinical and operational leaders, utilizing data, performance improvement methodologies, and change management strategies to deliver measurable results that enhance patient care and operational excellence.

Principal Duties & Responsibilities

• Lead and facilitate complex performance improvement, patient safety, and quality initiatives across the organization.
• Apply Lean, Six Sigma, Plan-Do-Check-Act (PDCA), and other performance improvement methodologies to improve outcomes and processes.
• Utilize quality improvement tools such as Root Cause Analysis, Fishbone Diagrams, Failure Mode Effects Analysis, Value Stream Mapping, and 5 Whys to identify opportunities and implement sustainable solutions.
• Analyze clinical, operational, and performance data to measure outcomes, identify trends, and support data-driven decision making.
• Design and manage project plans, timelines, milestones, and performance metrics to ensure successful project execution.
• Develop and present dashboards, scorecards, reports, and visual presentations to communicate progress and outcomes to stakeholders.
• Collaborate with multidisciplinary teams including Nursing, Medical Staff, Population Health, Care Management, Information Services, Patient Safety, Accreditation, and Quality leaders.
• Serve as a mentor, educator, and change leader to promote a culture of continuous improvement, learning, and accountability.
• Support organizational readiness and compliance efforts related to Joint Commission, CMS, Magnet, and other regulatory requirements.

Education & ExperienceRequired:

• Bachelor's degree in Nursing; Master's degree in Nursing, Public Health, Healthcare Administration, or a related field preferred.
• Current Delaware RN licensure or eligibility to obtain licensure.
• Minimum of three years of relevant healthcare quality, patient safety, performance improvement, or related experience.
• Demonstrated experience leading projects and facilitating interdisciplinary teams within a healthcare setting.

Preferred:

• Certified Professional in Healthcare Quality (CPHQ).
• Lean Six Sigma certification.
• Project Management certification.
• Experience with electronic medical records and data analytics platforms.
• Proficiency in Microsoft Office applications, Tableau, and other reporting and data analysis tools.

Why ChristianaCare?

At ChristianaCare, we believe in investing in our caregivers. We offer:

• Full medical, dental, and vision benefits beginning day one
• Generous paid time off and work-life benefits
• 403(b) retirement savings plan with organization contribution
• Tuition assistance and professional development opportunities

A collaborative culture committed to innovation, excellence, and compassionate care

Opportunities to make a lasting impact on quality, safety, and patient outcomes across one of the region's largest healthcare systems

Join a team that is shaping the future of healthcare through innovation, continuous improvement, and a relentless commitment to delivering exceptional care for every patient, every time.

Post with us and discover why ChristianaCare is consistently recognized as a great place to work and grow your career.

Hourly Pay Range: $42.11 - $67.37

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.