Performance Improvement Associate (Outpatient Clinics)

Garrett Regional Medical Center; Oakland (MD); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability Coverage

Tuition Program

Retirement

Paid Time Off

Wellness Program

Job summary

SPGC Specialty Physicians of Garrett County, LLC in Oakland, Maryland, is seeking a data-driven Healthcare Quality Analyst to support clinics in identifying key metrics and building tools to track and communicate performance indicators. The role involves data collection, trend analysis, and presenting recommendations for improvement.

The ideal candidate has a strong background in healthcare quality, attention to detail, and the ability to prepare professional presentations for leadership.

Qualifications

• High school diploma or equivalent with five (5) years healthcare related quality experience.
• Bachelor’s degree in Business or related field with six (6) months healthcare quality experience.
• Certified Professional in Healthcare Quality (CPHQ) preferred.

Responsibilities

• Assist with basic data collection through chart reviews, aggregates data, and analyze data for trends.
• Assist with data collection and analysis to maintain certifications or ensure optimal reimbursement.
• Assist with development and implementation of physician office patient safety or quality improvement initiatives.
• Identify strategic opportunities for improving preventative screening rates, chronic disease management, and customer satisfaction through basic data analysis.
• Analyze performance data and trends to achieve enterprise-wide Performance Improvement goals.
• Assist in preparing user-friendly reports and communicating data-driven insights to supervisors.
• Track and validate data accuracy and timeliness; develop tools for communicating key processes and indicators.
• Prepare reports for departmental performance improvement indicators.

Skills

Data analysis

Excel

Presentations

Communication

Attention to detail

Education

High school diploma + 5 years healthcare quality experience

Bachelor’s degree in Business or related field

Tools

Microsoft Excel

Job description

Welcome! We’re excited you’re considering an opportunity with us!

A successful applicant will have a change-oriented, improvement-focused outlook, with a desire to collaborate with multidisciplinary groups to build tools for data management of healthcare processes. This role will support clinics in identifying key metrics to collect, creating tools to support management with tracking and communicating those metrics, and coordinating departmental targets with larger organization-wide strategy. Additionally, this individual will be responsible for assisting with key organizational data, analyzing the data for performance improvement opportunities, and presenting recommendations for implementation.

Minimum Qualifications

EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE:

• High school diploma or equivalent AND Five (5) years healthcare related quality experience;

OR Bachelor’s degree in Business or other related field AND Six (6) months of healthcare related quality experience.

Preferred Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Certified Professional in Healthcare Quality (CPHQ).

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Assists with basic data collection through various methods such as chart reviews of patients, aggregates data, analyzes data for trends, recommends alternative courses of action, and measures success of changes.
• Assists with basic data collection and analysis as required to maintain certifications or ensuring optimal reimbursement of services provided.
• Assists with development and implementation of physician office patient safety or quality improvement initiatives and assuring success of through the use of appropriate tools to help problem solve and benchmark.
• Assists with identifying strategic opportunities for improving preventative screening rates, chronic disease management, and customer satisfaction through basic data analysis.
• Provides assistance in analyzing performance data and trends to achieve enterprise-wide Performance Improvement goals ensuring that data is accurate, meaningful, and easily interpreted.
• Demonstrates attention to detail and accuracy in managing clinical information and proficiency in the required data management tools.
• Assists with accurately interpreting data definitions and communicates both verbally and in writing to office supervisors to facilitate improvements.
• Tracks and validates data accuracy and timeliness.
• Assists clinic office supervisors and front-line staff with the development of user-friendly tools for communicating key processes and outcome indicators in a timely manner.
• Researches, analyzes data, and prepares accurate and user friendly reports.
• Compiles and trends data and prepares reports for departmental performance improvement indicators.

PHYSICAL REQUIREMENTS:

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and typing are necessary body movements utilized in performing duties through the work shift.

WORKING ENVIRONMENT:

• Cognizant of environmental factors, infection control issues and maintains a safe environment.

Skills And Abilities

• Ability to deal tactfully and harmoniously with all levels of the organization
• Ability to manipulate data in Microsoft Excel
• Ability to prepare professional presentations and present those presentations to different levels of the organization
• Strong Analytical skills required
• Detail-oriented with the ability to connect the details to the big picture

Additional Job Description

Scheduled Weekly Hours:

40

Exempt/Non-Exempt

Shift:

United States of America (Non-Exempt)

Compensation Range

$16.62 - $24.93

Position is eligible for shift differentials based on shift worked and eligible for overtime pay hours over 40 hours per week

Company

SPGC Specialty Physicians of Garrett County, LLC

Cost Center

500 SPGC Administration

Address

251 N 4th Street

Oakland

Maryland

Benefit eligible employees classified as at least 0.5 eligible for:

Medical, Dental, Vision, Disability Coverage, Tuition Program, Retirement, Paid Time Off, Wellness Program

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.