Performance Field Technician I

Shentel; Caldwell (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Shentel is seeking an experienced Advanced Technician to install and support commercial voice, video, and data services across our fiber networks. You will assist with fiber deployments during upgrades and provide technical support with remote diagnostics and maintenance at headends, hubs, POP sites, and customer locations.

Responsibilities include integrating new technologies and network upgrades into existing Shentel infrastructure to ensure reliable broadband connectivity for business clients

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of experience in an Advanced Technician role or equivalent.

Responsibilities

• Install and support commercial voice, video, and data customers across fiber networks.
• Assist with commercial fiber deployments during optical network upgrades.
• Provide technical support, remote diagnostics, maintenance and installation of equipment in headends, hubs, POP sites and commercial customer locations.
• Integrate new technologies and network upgrades into existing Shentel infrastructure.

Skills

Installation & maintenance

Troubleshooting

Network hardware

Education

High School Diploma or equivalent

Job description

Posted Monday, August 17, 2026 at 4:00 AM

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber‑optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com .

Job Summary:

As part of a team, install and support commercial voice, video, and data customers across our fiber networks, assist with commercial fiber deployments during optical network commercial upgrades. Provide technical support, remote diagnostics, maintenance and installation of equipment in (Headends, Hubs, POP sites and commercial customer locations). This will include integrating new technologies and network system upgrades into existing Shentel network infrastructure to support broadband fiber/coax network connectivity for data, voice and video services. Position to support the areas listed above.

Certifications & Experience:

• High School Diploma or equivalent is required.
• 2+ years of experience in an Advanced Technician role (Shentel Broadband or Maintenance Tech) or equivalent industry experience is required.

Environmental Requirements:

• Factors affecting environmental conditions will vary depending on the assigned work area and task.
• Ability to climb ladders and work in high places.
• Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.
• Up to 25% daily travel time may be required.
• Lifts and carries loads of 70 lbs. or more, works in spaces such as hubs/HE/POP/Network rooms, works while standing 50 -70% of the time and performs work near power sources.
• Must possess and maintain a valid Driver’s License and safe driving record.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact aHR Representative at 540-984-5241 or [e-mail]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.