Performance Excellence Consultant - Emergency Services

Trinity Health Mid-Atlantic; United States; On-site; USD 54,000 - 81,000; Full time

Benefits offered by this job

On-campus parking

Medical/dental/vision benefits

PTO & 403B benefits

Tuition reimbursement

Onsite fitness center

Daily pay option

Job share opportunities

Work-life scheduling

Job summary

Trinity Health Mid-Atlantic is seeking a qualified professional to enhance care delivery within our Emergency Services Program, featuring a state-of-the-art ER and Observation Unit. The role emphasizes education, quality improvement initiatives, and data-driven performance analysis to improve patient outcomes.

You will develop educational materials, lead hands-on learning sessions, and collaborate with nursing leadership on best practices and research while upholding confidentiality and safety

Qualifications

• Baccalaureate Degree required.
• 8 years of clinical experience in a relevant discipline.
• Lean certification highly recommended.
• Certified Professional in Healthcare Quality recommended.

Responsibilities

• Coaches and collaborates with leadership to drive process improvements.
• Develops educational materials for the service line and teaches monthly classes.
• Collaborates with nursing leadership on best practice and nursing research.
• Adheres to network policies and protects patient confidentiality.
• Aggregates and analyzes data to measure performance with established criteria.
• Ensures teams are data driven and outcome oriented.

Skills

Interpersonal skills

Written & oral communication

MS Office

Statistical software

Data analysis

Change management

Education

Baccalaureate degree

8+ years clinical experience

Lean certification

Certified Professional in Healthcare Quality

Tools

MS Office

Statistical software

Job description

Employment Type

Full time

Shift

Day Shift

Description

This role will enhance our care delivery while supporting our team. Our Emergency Services Program is a state-of-the‑art facility consisting of a large emergency room suite and the Observation Unit. Our goal is to provide consistent, excellent and timely care to all patients. Promote excellence through education, quality improvement, and process initiatives that align with the goals of emergency services. Develop educational material for all roles within emergency services and leads hands-on learning sessions. Utilizes PDSA improvement process to improve delivery of care. Lead quality initiatives that will improve patient outcomes. Performs analyses of process data.

Our Trinity Health Culture

Our staff know, understand, incorporate & demonstrate our Trinity Health Mission, Values, Vision, through their actions, behaviors, practices & decisions. Our Unit practice counsels, and open‑door guiding principle gives all our employees a voice.

Professional Environment of Care

Practice in an environmentally safe, professional & healthy atmosphere.

Benefits

• On campus parking for only $6/pay.
• Comprehensive benefit packages available through Trinity Health, including medical, dental, vision, paid time off, 403B, education assistance, onsite fitness center and option for daily pay.
• Professional Development: We offer a robust education program, a generous tuition reimbursement allowance, and clinical ladder incentives to support career growth.
• Job share opportunities to promote flexibility, satisfaction, and continuous development.
• Participation and support community programs and outreach.
• Work/Life: Scheduling options to balance work/life/school and recreational calendars.

Responsibilities

• Coaches and collaborates with leadership team to drive process improvements.
• Develops educational materials for the service line and teaches monthly classes.
• Collaborates with nursing leadership regarding best practice and nursing research.
• Adheres to established network policies and procedures related to job function.
• Adheres to hospital confidentiality statement.
• Maintains confidentiality of all phases of the performance improvement process related to patients, physicians, staff and visitors.
• Adheres to safety standards within the network and performance improvement service.
• Aggregates and analyzes collected data to measure performance with established criteria.
• Ensures teams are data driven and outcome oriented.
• Identifies opportunities for improvement and/or variance in practice patterns.
• Utilizes national/local benchmarks to analyze data.
• Participates in monitoring quality metrics specific to the department & ensure complete & accurate documentation in the patient record.
• Act as 1) mentor; 2) clinician; 3) educator; 4) consultant/collaborator; and 5) navigator.

Education, Training, Experience, Certification and Licensure

• Baccalaureate Degree required.
• 8 years of clinical experience required in appropriate discipline (Registered Nurse, Advanced Practice Practitioner, or Pharmacist).
• Lean certification highly recommended.
• Certified Professional in Healthcare Quality highly recommended.
• Excellent written and oral communication skills.
• Strong interpersonal skills.
• Knowledge of computer applications, such as MS office.
• Skill in using statistical software.
• Demonstrated skill in the acquisition, management and display of data.
• Ability to build rapport and coach from the front-line staff.
• Demonstrated ability to manage and introduce change into an organization.
• Specialty credentialing & educational degree according to clinical practice specialty area preferred.
• Maintains all licensures and certifications according to NYS regulations and specialty area requirements.
• Participates in continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Career Path

Career advancement to leadership roles such as Coordinator, Manager, Director or other administrative roles.

Mission Statement

We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

Work Environment and Hazards

Office setting. Exposure class II: service specific, limited exposure to situation which could cause serious illness or injury.

Physical Demands

Light work: walking, sitting and standing, walking, lifting, pulling, pushing, and carrying. Exposure to a CRT and repetitive motions (data entry).

Work Contact Group

All services, medical staff, patients, visitors, and various regulatory and professional agencies.

Supervised by

Unit Manager, Director, and Clinical Services/Nursing Administration.

The above statements are intended to describe the general nature & level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Pay Range

Pay Range: $39.45- $59.20 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.