Clinical Operations, Performance Data Manager

OpenLoop; United States; On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Flexible Spending/Health Savings Accounts

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance

Job summary

A healthcare technology firm is seeking a Performance & Data Manager to oversee performance monitoring for Certified Medical Assistants. This remote role requires 3+ years of experience in healthcare operations and strong analytical skills. The ideal candidate will enhance operational efficiency and improve service quality. A competitive salary and benefits are offered, including medical coverage and flexible PTO.

Qualifications

• 3+ years of experience in healthcare operations or data analytics.
• Strong proficiency in Excel and reporting tools.
• Proven ability to analyze data and make actionable recommendations.

Responsibilities

• Monitor and evaluate CMA performance metrics.
• Collaborate with supervisors to implement performance strategies.
• Lead root cause analyses of performance challenges.

Skills

Healthcare operations

Performance management

Data analytics

Excel

Reporting tools (Tableau, Power BI)

Communication skills

Problem-solving

Job description

Performance & Data Manager, Medical Assistant Operations

OpenLoop is looking for a Performance & Data Manager- Medical Assistant Operations, to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for overseeing performance monitoring, analysis, and reporting for our Certified Medical Assistant (CMA) team. This role is critical to driving operational efficiency, supporting staff development, and improving overall service quality. By introducing structured performance oversight and data-driven decision-making, this position will play a key role in elevating the effectiveness of both the CMA team and the broader organization.

Overview

OpenLoop is looking for a Performance & Data Manager- Medical Assistant Operations to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for overseeing performance monitoring, analysis, and reporting for our CMA team. This role is critical to driving operational efficiency, supporting staff development, and improving overall service quality. By introducing structured performance oversight and data-driven decision-making, this position will play a key role in elevating the effectiveness of both the CMA team and the broader organization.

What You\'ll Do

• Monitor and evaluate daily CMA performance metrics, identifying trends, anomalies, and improvement opportunities.
• Collaborate closely with CMA supervisors, trainers, and leadership to recommend and implement data-driven performance enhancement strategies.
• Lead root cause analyses of recurring performance or process challenges, proposing practical solutions to address underlying issues.
• Develop and maintain clear, accurate, and consistent performance reporting tools and dashboards.
• Ensure the integrity and accuracy of all performance data used in reporting and decision-making.
• Present actionable insights to leadership and stakeholders in a clear, concise, and visually compelling format.
• Support ongoing efforts to optimize CMA workflows and align operational outcomes with business goals.
• Contribute to the continuous improvement of staff development processes through targeted performance insights.
• Other duties as assigned.

Who You Are

• 3+ years of experience in healthcare operations, performance management, or data analytics.
• Familiarity with CMA roles and workflows in clinical or managed care settings preferred.
• Strong proficiency in Excel and reporting/visualization tools (e.g., Tableau, Power BI, or similar).
• Proven ability to analyze large data sets, identify performance drivers, and make actionable recommendations.
• Excellent communication and presentation skills; able to translate complex data into clear, business-relevant insights.
• Highly organized and detail-oriented, with a proactive approach to problem-solving.
• Comfortable working in a fast-paced, metric-driven environment with multiple stakeholders.

Remote Salary Range: $59,000 USD - $69,000 USD

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Hospitals and Health Care