Performance-based Standards Coach

Center for Improving Youth Justice; Braintree (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Center for Improving Youth Justice in the United States seeks a PbS Coach to guide jurisdictions in implementing the PbS continuous improvement model within secure facilities, translating data into actionable improvement plans.

You will provide coaching and technical assistance, build partnerships with facility leadership, and travel regularly to sites to support implementation and foster sustained change.

Qualifications

• Extensive, senior-level experience in juvenile justice, including leadership within secure facilities.
• Demonstrated experience managing operations at the facility and/or agency level.
• Deep understanding of conditions of confinement, youth development, and system improvement efforts.
• Strong interpersonal and relationship-building skills, with the ability to build trust across diverse stakeholders.
• Ability to analyze data and guide organizations in using data to drive decision-making.

Responsibilities

• Provide coaching and technical assistance to support PbS implementation across jurisdictions.
• Foster partnerships with facility staff, leadership, and agency partners to enable continuous improvement.
• Guide data-driven improvement efforts and translate PbS findings into actionable plans.
• Communicate feedback clearly to site and agency leadership and share best practices.
• Travel to sites for on-site visits and in-person support around PbS cycles.

Skills

Senior-level experience in juvenile

Leadership within secure facilities

Interpersonal relationship-building

Data-driven decision making

Cross-jurisdiction collaboration

Job description

About the Center for Improving Youth Justice

The Center for Improving Youth Justice (CIYJ) is committed to transforming the juvenile justice system through evidence-based practices, coaching, and technical assistance. We partner with jurisdictions, agencies, and youth-serving organizations to implement reforms that improve outcomes for justice-involved youth and their communities.

Position Overview

The Performance-based Standards (PbS) Coach serves as a trusted advisor and ambassador to participating jurisdictions, supporting the successful implementation and integration of the PbS continuous improvement model into daily facility operations.

This role brings deep, career-long expertise in juvenile justice—particularly within secure care—and applies that experience to guide agencies in improving conditions of confinement, strengthening staff practices, and building sustainable, data-driven systems for long-term improvement. Coaches partner closely with facility and agency leadership to translate PbS data into actionable strategies that drive better outcomes for youth and staff.

Key Responsibilities

Coaching & Technical Assistance

• Serve as the primary point of contact and trusted advisor to assigned jurisdictions and facilities
• Provide ongoing coaching, guidance, and technical assistance to support effective use of PbS
• Conduct regular check-ins, site visits, and trainings to reinforce implementation and continuous improvement practices
• Help jurisdictions interpret PbS data and translate findings into actionable improvement plans

Partnership & Relationship Building

• Build strong, collaborative relationships with facility staff, leadership, and agency partners
• Serve as a “goodwill ambassador,” fostering trust through active listening, credibility, and shared problem-solving
• Create a supportive environment where staff feel comfortable discussing challenges and opportunities
• Recognize and elevate effective practices across sites to promote shared learning

Continuous Improvement & Field Support

• Guide jurisdictions in embedding PbS into daily operations as a sustainable, self-driven improvement model
• Identify strengths and progress, while constructively addressing areas for improvement using data and experience
• Facilitate learning conversations focused on “what’s working, what’s not, and why”
• Share proven strategies, tools, and practices from across the PbS network

Communication & Feedback

• Provide clear, constructive, and confidential feedback to site and agency leadership
• Serve as a critical “listening post” to elevate field insights and emerging needs
• Document and share success stories and effective practices that can benefit other jurisdictions
• Contribute to internal team discussions to strengthen coaching approaches and service delivery

Work Cycle & Travel Expectations

• PbS operates on a biannual data collection cycle, with major collection periods in April and October
• Coaches are expected to provide increased, responsive support to assigned sites during the reporting and finalization periods that follow (primarily May and November)
• This includes helping sites complete data entry, interpret results, and prepare for improvement planning
• Outside of these peak periods, Coaches are expected to conduct on-site visits and in-person technical assistance, typically scheduled during summer and winter months between data cycles
• Travel is a regular and expected part of the role and varies based on assigned jurisdictions

Qualifications

Required

• Extensive, senior-level experience in juvenile justice, including leadership within secure facilities
• Demonstrated experience managing operations at the facility and/or agency level
• Deep understanding of conditions of confinement, youth development, and system improvement efforts
• Strong interpersonal and relationship-building skills, with the ability to build trust across diverse stakeholders
• Ability to analyze data and guide organizations in using data to drive decision-making

Preferred

• Experience working across multiple jurisdictions or systems
• Background in performance measurement, quality assurance, or continuous improvement models
• Familiarity with PbS or similar data-driven reform initiatives
• Experience providing coaching, training, or technical assistance to agencies