Performance and Marketing Communications Analyst Intern

Kentro; États-Unis; À distance; USD 23 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Paid time off

401k with employer match

Education reimbursement

Healthcare benefits

Résumé du poste

Kentro is hiring a Performance and Marketing Communications Analyst Intern to support the Business Transformation Office. This remote role can be performed within the United States, with Eastern Time working hours.

The internship focuses on customer performance, corporate metrics, and marketing communications, including drafting content, supporting Power BI dashboards, and coordinating communications across channels. Strong writing and organizational skills are essential.

Qualifications

• Education: bachelor’s degree in business, analytics, communications, marketing, information systems, or related field.
• Curious about how a business runs and willing to learn unfamiliar processes, tools, and data sources.
• Able to work collaboratively with technical and non-technical colleagues in a remote setting.
• Comfortable working in Excel; willing to learn Power BI, SharePoint, and other Microsoft 365 tools.
• Strong writing skills and attention to detail with ability to proof and follow a style guide.
• Organized and dependable with the ability to manage recurring deadlines.

Responsabilités

• Coordinate CPAR activities, track schedules, and keep records current.
• Support PQMR cycle inputs, program health stoplight, and communications to managers.
• Maintain customer feedback and recognition data.
• Assist with recurring metric/OKR reporting and Power BI dashboard updates.
• Draft first-pass copy for LinkedIn, intranet, employee spotlights, and event promotions.

Connaissances

Strong writing

Attention to detail

Time management

Team collaboration

Curiosity/learnability

Formation

Bachelor's degree in business, analytics, communications, marketing, information systems, or related field

Outils

Power BI

SharePoint

Description du poste

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a Performance and Marketing Communications Analyst Intern to support the Business Transformation Office (BTO)

Location: Remote
This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The anticipated base compensation range for this position is $20.00 hourly and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

Customer Performance and Service Delivery Support

• Help coordinate recurring CPAR activities, including tracking schedules, following up with program teams, and keeping records current.
• Support the quarterly Program Quality Management Review (PQMR) cycle by compiling Program Health Stoplight and Monthly Service Delivery Pulse inputs, tracking submission status, and helping with communications to program managers.
• Maintain customer feedback and recognition data.

Corporate Performance and Metric Reporting

• Assist with recurring metric and corporate OKR reporting, including submission tracking, deadline reminders, and stakeholder follow-up.
• Review reported information for completeness, accuracy, and consistency, and flag discrepancies for correction.
• Support existing Power BI reports and dashboards through routine updates, refresh monitoring, and data-quality checks.
• Learn and assist with basic report and visualization development using established data models, including People and Program Performance Scorecarding and Corporate Service Operational Dashboards.

Marketing and Communications Support

• Maintain the Marcomm content calendar and track deadlines across social media, website, internal communications, and events.
• Draft first-pass copy for LinkedIn posts, intranet announcements, employee spotlights, and event promotions, following Kentro's brand and style guidelines.
• Proofread and format communications materials, and keep the brand asset library (logos, templates, photos, approved boilerplate) organized and current.
• Compile website, social, email, and campaign metrics into recurring Marcomm performance reports, and help connect those metrics to the firm's broader reporting tools.
• Support award submissions, industry recognition applications, and event logistics with research, drafting, and coordination.

Process Improvement and Stakeholder Support

• Respond to routine questions from stakeholders and data owners with practical, timely help.
• Communicate reporting and content status, upcoming deadlines, and open items clearly.
• Identify small improvements that make information more reliable, accessible, or useful.

Qualifications

• Education:Currently pursuing or recently completed a bachelor's degree in business, analytics, communications, marketing, information systems, or a related field.
• Experience: Curious about how a business runs, and willing to learn unfamiliar processes, tools, and data sources.
• Able to work collaboratively with technical and non-technical colleagues in a remote setting.
• Technical Skills:Comfortable working in Excel and willing to learn Power BI, SharePoint, and other Microsoft 365 tools; coursework or project exposure to any of these is a plus.
• Strong writing skills and attention to detail, with the ability to proof your own work and follow a style guide.
• Organized and dependable, with the ability to manage recurring deadlines and follow tasks through to completion.

Preferred Qualifications

• Exposure to Power BI, Power Query, or basic data modeling through coursework or personal projects.
• Experience creating content for a student organization, campus publication, nonprofit, or small business.
• Familiarity with LinkedIn or other social platforms used in a professional context.
• Interest in government contracting or public-sector technology.

Clearance Requirement

• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance or higher

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [e-mail].

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