Performance Analyst II (1805) - Controller's Office - (164697)

City and County of San Francisco; San Francisco (CA); Hybrid; USD 125,528 - 152,646; Full time

Benefits offered by this job

Professional development opportunities

Collaborative work environment

Job summary

The City and County of San Francisco seeks a Senior Performance Analyst in the Controller’s Office to improve public services. This role involves data analysis, stakeholder engagement, and project management, collaborating with various City departments.

Ideal candidates are critical thinkers with strong analytical skills and a degree in a relevant field. Experience in public administration or policy analysis is valued. The position supports a hybrid work model, with office time at City Hall.

Qualifications

• Experience using analysis and problem-solving skills.
• Work or educational experience in public sector or related areas.
• Strong communication and organizational skills.

Responsibilities

• Work on data analysis, performance management, and project management.
• Facilitate meetings and workshops to improve City services.
• Develop dashboards and reports to explain complex data.

Skills

Quantitative analysis

Qualitative analysis

Project management

Data visualization

Stakeholder engagement

Education

Baccalaureate degree in a relevant field

Tools

Excel

R

PowerBI

ArcGIS

Job description

Appointment Type: Permanent Exempt (PEX), Category 18. This position is excluded by the City Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. Duration of this appointment shall not exceed 36 months.

Salary Range: $125,528 - $152,646 annually

The Controller’s Office

The Controller is the City’s chief financial officer. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and wellbeing of our team members. You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work. We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s problems, including working with departments to address long-standing and harmful disparities in our communities.

About City Performance

The City Performance team is part of the City Services Auditor (CSA) within the Controller’s Office. CSA’s mandate, shared with the Audits Division, is to monitor and improve the overall performance and efficiency of City Government. The team works with City departments across a range of subject areas, including transportation, public health, human services, homelessness, capital planning, and public safety.

City Performance Goals

• Support City departments in making transparent, data-driven decisions in policy development and operational management.
• Guide City departments in aligning programming with resources for greater efficiency and impact.
• Provide City departments with the tools they need to innovate, test, and learn.

Our staff are skilled in data analysis, performance management, facilitation, project management, and process improvement. City Performance staff members provide consulting services to multiple departments every year to streamline and coordinate City processes, conduct analyses to answer key policy questions, promote meaningful collaboration between departments, and support a culture of transparency and accountability.

Learn more by viewing our fiscal year 2025-2026 work plan.

The Ideal Candidate

• You are a critical thinker and have experience using analysis and problem-solving skills to examine problems, develop strategies and plans, and work toward solutions.
• You have work or educational experience in the public sector or related content areas. We welcome work experience in direct service provision or operations in addition to strategy, policy, and planning.
• You have strong communication and organizational skills.
• You are comfortable and have developed expertise in several of the following skill areas: quantitative and qualitative data analysis, process improvement, project management, stakeholder engagement, facilitation, performance management, and public procurement and contracting.
• You are eager to improve City services and have an impact on our community.

Job Description

Senior Performance Analysts work in teams with Project Managers, analysts, and departmental partners to improve public services in San Francisco. Analysts typically work on 2-4 projects at a time and activities vary day to day. Analysts plan and assist in facilitating in-person and virtual meetings, spend time working independently on data analysis or writing, and/or collaborate with a team of analysts and managers on process mapping and other project work.

Senior Performance Analysts bring to our team experience with specialized skills and policy area expertise in some of the areas listed below. Successful analysts have advanced skills in certain skills and/or policy areas while having a comprehensive set of core analytical and project management skills. Some analysts have expertise in particular policy areas, such as transportation, public health, homelessness, while others are policy generalists.

Our projects cover a range of citywide and departmental policy areas. Typical projects and duties include:

Analysis, Data Visualization, and Performance Reporting

• Create data analysis plans, and gather, analyze, and visualize qualitative and quantitative data. Use statistical and data visualization software programs (e.g., Excel, R, PowerBI, ArcGIS, etc.).
• Design, implement and analyze data from interviews, focus groups, and surveys; conduct policy, benchmarking, and best practice research.
• Develop dashboards, presentations and reports explaining complex data to a variety of audiences.
• Help departments identify, develop and implement robust performance measures to measure progress and help drive policy and program decision-making.

Assessments, Process Improvement, and Policy Projects

• Conduct research, policy analysis, and stakeholder engagement to answer policy questions and summarize key themes and issues through project work, and draft reports and other materials to clearly present findings and actionable opportunities.
• Use a variety of techniques to identify and design improvements to operational challenges, including continuous improvement methods such as Lean Process Improvement.
• Produce high-quality, detailed and accurate project deliverables with clear insights, findings, and/or recommendations and opportunities.
• Develop scopes of work and manage consultant contracts to provide expert technical assistance to City departments.

Facilitation, Communication, and Project Management

• Facilitate meetings, workshops, and ongoing working groups to enable City stakeholders to collaborate on initiatives and improve programs and policies.
• Foster collaborative relationships with City Performance teams and department stakeholders.
• Prepare and deliver reports, dashboards, and/or presentations to communicate project results to the public and City stakeholders.

All positions are in the Controller's Office only.

City Performance has a hybrid/remote weekly schedule. Staff work four (4) days per week in person at our offices in City Hall and may work remotely one (1) day per week.

Education

Possession of a baccalaureate degree from an accredited college or university in business or public administration, statistics, the social sciences, humanities, or a related field.

Experience

Two (2) years of experience performing complex policy analysis, project management, public administration, or consulting; functional understanding of local government operations.

Substitution

A master's degree in business or public administration, public policy, statistics, or a related field may be substituted for one (1) year of the required experience.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.