Per Diem - Representative, Patient Access Services - Mineola

NYU Langone Health System; Village of Mineola (NY); On-site; USD 29,000 - 30,000; Part time

Job summary

NYU Langone Hospital-Long Island, Mineola, is seeking a Per Diem - Representative, Patient Access Services to join our frontline team. The role centers on completing the registration process and presenting the first impression of our services to patients, guarantors, and families, while explaining financial responsibilities and expectations.

You will assume clinical and financial risk by accurately documenting information at registration.

Qualifications

• High school diploma or GED required.
• Experience in healthcare customer service preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to communicate clearly with diverse individuals.

Responsibilities

• Complete pre-arrival, check-in and call-in registration, verify benefits and insurance, and collect patient liability.
• Interview patients and guarantors to obtain screening information for financial counseling.
• Coordinate with medical staff, insurance payors and external sources to assist families in obtaining healthcare and financial services.
• Perform financial clearance for claim processing during registration by collecting and recording needed information.
• Explain regulations and ensure co-pays, co-insurance, and deductibles are collected per policy.

Skills

Communication

Customer service

Multitasking

Education

High School or GED

Tools

Microsoft Office

Job description

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital-Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube, and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Per Diem - Representative, Patient Access Services - Mineola. In this role, the successful candidate is responsible for completing the registration process and creating the first impression of the institution's services to patients, families and other external customers. Articulate required information in a manner that patients, guarantors and family members understand, ensuring clear explanation of their financial responsibilities and expectations. Assume clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Job Responsibilities

• Perform other duties as assigned.
• Complete the pre-arrival, check-in and call-in registration, benefit and insurance verification and patient liability collection for all scheduled appointments.
• Interview patients and guarantors to obtain screening information for financial counseling.
• Work with medical staff, nursing, ancillary departments, insurance payors and other external sources to assist families in obtaining healthcare and financial services.
• Perform financial clearance for claim processing during registration by interviewing patients, collecting and recording all necessary information such as proper insurance, payor plan choice, billing address, and guarantor and, or subscriber information assigned in the ADT system.
• Ensure patients and or representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Ensure co-pays, co-insurance, and deductible are collected per Point of Service collection policies and procedures.
• Investigate and resolve various error worklist on a daily basis.

Minimum Qualifications

To qualify you must have a High School or GED

Preferred Qualifications

Certified Healthcare Access Associate (CHAA). 1-2 years Customer service experience in a healthcare or related setting. Basic computer skills, including Microsoft Office applications (Outlook, Word and Excel) . Excellent communication (both written and oral), detail orientation, customer service, organization, and multitasking skills. Customer service experience in a Healthcare or related setting. Knowledge of medical terminology.

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. View Know Your Rights: Workplace discrimination is illegal

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $21.26 - $21.47 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.