Per Diem - Representative, Patient Access Services - Mineola

NYU Langone Health; Village of Mineola (NY); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Benefits and wellness program

Job summary

NYU Langone Hospital—Long Island in Mineola is seeking a Per Diem - Representative, Patient Access Services to handle registration and initial financial screening with patients and families. The role includes explaining financial responsibilities and collecting relevant information to support risk management and claims processing.

The candidate should have a High School diploma or GED, with CHAA preferred and 1–2 years in healthcare customer service.

Qualifications

• High School or GED required.
• Certified Healthcare Access Associate (CHAA) preferred.
• 1-2 years customer service experience in healthcare or related setting.
• Strong communication and organizational skills.

Responsibilities

• Register patients and explain financial responsibilities clearly.
• Complete pre-arrival, check-in, and registration; verify benefits and insurance.
• Interview patients/guarantors to obtain financial screening information.
• Collaborate with staff and payors to assist families with healthcare services.
• Perform financial clearance for claim processing during registration.
• Ensure patients are informed of required consents and collect co-pays/deductibles.
• Investigate and resolve errors on daily worklists.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High School or GED

CHAA certification

Tools

Outlook

Word

Excel

Job description

Mineola

ID: 1167004_RR00124822

Temporary

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Per Diem - Representative, Patient Access Services - Mineola.

In this role, the successful candidate is responsible for completing the registration process and creating the first impression of the institution's services to patients, families and other external customers. Articulate required information in a manner that patients, guarantors and family members understand, ensuring clear explanation of their financial responsibilities and expectations. Assume clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Job Responsibilities:

• Perform other duties as assigned.
• Complete the pre-arrival, check-in and call-in registration, benefit and insurance verification and patient liability collection for all scheduled appointments.
• Interview patients and guarantors to obtain screening information for financial counseling.
• Work with medical staff, nursing, ancillary departments, insurance payors and other external sources to assist families in obtaining healthcare and financial services.
• Perform financial clearance for claim processing during registration by interviewing patients, collecting and recording all necessary information such as proper insurance, payor plan choice, billing address, and guarantor and, or subscriber information assigned in the ADT system.
• Ensure patients and or representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Ensure co-pays, co-insurance, and deductible are collected per Point of Service collection policies and procedures.
• Investigate and resolve various error worklist on a daily basis.

Minimum Qualifications:

To qualify you must have a High School or GED

Preferred Qualifications:

Certified Healthcare Access Associate (CHAA). 1-2 years Customer service experience in a healthcare or related setting.

Basic computer skills, including Microsoft Office applications (Outlook, Word and Excel). Excellent communication (both written and oral), detail orientation, customer service, organization, and multitasking skills. Customer service experience in a Healthcare or related setting. Knowledge of medical terminology.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $21.26 - $21.47 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here