Per Diem Practice Assistance II

Mass General Brigham; Chelsea (MA); On-site; USD 24,000 - 34,000; Part time

Job summary

Mass General Brigham in Chelsea, MA seeks a Per Diem Practice Assistant II to welcome patients and support front desk operations. This role requires bilingual English/Spanish, strong communication, and solid office experience, with on-site scheduling and billing duties.

You'll handle check-in/out, appointment bookings, patient records, and basic billing tasks while collaborating with clinicians and care teams. This is a per diem, day-shift position at the Chelsea Community Health Center.

Qualifications

• High school diploma or equivalent is required.
• 2–3 years of office experience are required.
• Bilingual in English and Spanish is required.
• Proficiency with Microsoft Office Suite and standard office procedures.
• Strong written and verbal communication skills.
• Excellent organization and time management.
• Certified Medical Administrative Assistant (CMAA) credential is preferred.

Responsibilities

• Greet and assist patients and manage check-in and check-out.
• Answer phones, help callers with routine questions, and book appointments.
• Maintain appointment records and print schedules.
• File materials in patient folders and scan documents into medical records.
• Process billing forms and accept co-payments.
• Request medical records and lab results; open and distribute mail and faxes.
• Screen messages about prior authorizations, prescriptions, and test results.
• Serve as a Super User for scheduling, registration, and billing systems; train teammates.
• Handle advanced tasks like surgical scheduling and schedule changes as skills grow.

Skills

Bilingual English/Spanish

Microsoft Office

Communication skills

Time management

Organization

Customer service

Education

Certified Medical Administrative Assistant (CMAA) credential

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Per Diem Practice Assistant II

Be the welcoming first point of contact for our patients (no patient care required).

Why You’ll Love This Role

You’ll keep our clinical practice running smoothly and help every patient feel welcomed and supported from check-in to check-out. If you're organized, friendly, and enjoy a varied day, this is a great place to build your career in healthcare.

What You’ll Do

• Greet and assist patients and manage check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and book appointments
• Maintain appointment records, print schedules, and file materials in patient folders
• Process billing forms, scan documents into medical records (LMR), and accept co-payments as needed
• Request medical records and lab results; open and distribute mail and faxes
• Screen and take messages about prior authorizations, provider questions, prescription refills, and test results
• Type forms, records, schedules, and memos as directed
• Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting teammates
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Work is performed under general supervision. Duties may vary by department.

Qualifications

• High school diploma or equivalent (required)
• 2–3 years of office experience (required)
• Bilingual in English and Spanish (required)
• Proficiency with Microsoft Office Suite and standard office procedures
• Strong written and verbal communication skills
• Excellent organization and time management
• Certified Medical Administrative Assistant (CMAA) credential (preferred)

Ready to make an impact? If you thrive in a busy setting and love helping others, we'd love to hear from you.

Additional Job Details (if applicable)

Department: Behavioral Health/Social Services Department, MGB - Chelsea Community Health Center

Schedule: Per Diem, Days, Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: 403b retirement plan

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type Onsite Work Location 151 Everett Avenue

Scheduled Weekly Hours 0

Employee Type Per Diem

Work Shift Day (United States of America)

Pay Range $17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine.

Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.