Per Diem Patient Experience Associate - ED Support

Guthrie; Sayre (Bradford County); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Per Diem

Job summary

Guthrie in Sayre, PA seeks a Unit Assistant/Patient Experience representative to support Emergency Department operations and boost patient and family satisfaction. This non-clinical role emphasizes rounding, communication, and comfort for patients and families throughout the ED.

The position offers a per diem schedule; no licensure required, HS diploma or equivalent preferred, and prior customer service and basic computer skills are desirable for daily tasks and EPIC documentation.

Qualifications

• Education and experience with computers preferred.
• Customer service experience preferred.
• High School Graduate or equivalent

Responsibilities

• Participates in patient safety/patient satisfaction.
• Support Hourly Rounding in ED and Waiting Room.
• Round on each patient in the ED at least hourly.
• Keep environment clean and safe for patient and family.
• Update the white board in each room with nurse/provider info.
• Document hourly rounding in EPIC.
• Provide updates to patient and family with permission.
• Assist in placing overflow ED patients into beds when appropriate.
• Provide basic comfort to meet patient/family needs.
• Answer call bells and unit phone promptly.
• Return equipment to specified locations.

Skills

Customer service

Computer literacy

Education

High School Diploma or equivalent

Job description

Guthrie in Sayre, PA seeks a Unit Assistant/Patient Experience representative to support Emergency Department operations and boost patient and family satisfaction. This non-clinical role emphasizes rounding, communication, and comfort for patients and families throughout the ED.

The position offers a per diem schedule; no licensure required, HS diploma or equivalent preferred, and prior customer service and basic computer skills are desirable for daily tasks and EPIC documentation.