Emergency Services Tech II - ED Patient Care & Support

Guthrie; City of Binghamton (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

Guthrie is seeking an ED Emergency Support Technician to assist in providing high-quality patient care and an exceptional patient experience in the Emergency Department. The role focuses on efficient throughput for both discharged and admitted ED patients and requires strong patient relations skills.

Responsibilities include assisting with transport, vital signs, patient waiting area support, benching, and collaboration with nursing staff.

Qualifications

• High school graduate or GED.
• BLS certification required.
• EMT/EMT-P and EKG/phlebotomy certifications preferred.
• Experience in patient relations and healthcare settings preferred.
• Minimum 2 years as Patient Care Technician or CNA preferred.

Responsibilities

• Stocks and organizes ED supplies and equipment including dietary supplies.
• Transports patients into and out of the ED including assisting patients from private vehicles, moving patients via wheelchair, stretcher, or hospital bed.
• Measures and documents vital signs accurately and timely.
• Present in the ED waiting area providing support and information to patients and families awaiting care or test results.
• Keeps Nurse First or Charge Nurse aware of patient or family changes or increased anxieties. Alerts RN to any patients expressing the desire or demonstrating behaviors concerning for leaving without being seen.
• May perform phlebotomy as ordered by the provider or per Nursing Protocol orders.
• Performs circulating role during trauma activations
• Performs POCT (and daily QI) and documents results; follows procedure for reporting critical results
• Performs EKGs as ordered by the provider or per Nursing protocol orders
• Responds to call bells
• Assists patients as needed (e.g., ambulation, bed pans, comfort measures)
• Performs hourly rounding in conjunction with the ED RN; documents same in the EHR
• Performs 1:1 suicide watch as requested
• Performs the sitter role as requested
• Identifies needed repairs to equipment or department and submits work orders for same
• Maintains pre-hospital equipment in an organized clean manner and communicates with pre-hospital providers
• Participates in ED staff meetings and ED Shared Governance

Skills

Patient care

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

BLS certification

EMT/EMT-P preferred

EKG certification preferred

Phlebotomy certification preferred

Job description

Guthrie is seeking an ED Emergency Support Technician to assist in providing high-quality patient care and an exceptional patient experience in the Emergency Department. The role focuses on efficient throughput for both discharged and admitted ED patients and requires strong patient relations skills.

Responsibilities include assisting with transport, vital signs, patient waiting area support, benching, and collaboration with nursing staff.