Per Diem Patient Experience Ambassador

Select Medical; Los Angeles (CA); On-site; USD 33,000 - 39,000; Part time

Job summary

CaliforniaRehabilitationInstitute in Century City/Los Angeles is hiring a Patient Services Representative (Per Diem, shifts vary) to be a front-line contact for patients and visitors, addressing questions and guiding them through the care experience.

The role emphasizes strong communication, empathy, data entry of patient satisfaction surveys, and coordinating with care teams to support a positive hospital experience. Per diem schedule may include varying shifts and rate $26.00 per hour.

Qualifications

• Requires skills in report writing, problem solving and critical thinking.
• Requires computer literacy and the ability to utilize additional software programs as implemented.
• Requires experience assisting and serving a variety of diverse cultures and patient populations.
• High School graduate or equivalent preferred.
• Previous experience within a healthcare customer service role preferred.

Responsibilities

• Welcomes all new patients and assists in their orientation to the hospital.
• Demonstrates excellent communication and interpersonal skills including in-person, by phone or in-writing.
• Assists with day-to-day functions, events and services that promote an excellent patient experience.
• Responsible for the distribution, collection and data entry of the hospital patient satisfaction survey.
• Escalates concerns to appropriate department manager and provides service recovery as needed.

Skills

Report writing

Problem solving

Critical thinking

Computer literacy

Software programs

Diversity of patient populations

Education

High School diploma or equivalent

Job description

CaliforniaRehabilitationInstitute in Century City/Los Angeles is hiring a Patient Services Representative (Per Diem, shifts vary) to be a front-line contact for patients and visitors, addressing questions and guiding them through the care experience.

The role emphasizes strong communication, empathy, data entry of patient satisfaction surveys, and coordinating with care teams to support a positive hospital experience. Per diem schedule may include varying shifts and rate $26.00 per hour.